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A
Service Level Manager
AceStack Verified employer
Actively hiring · Posted 10d ago · JEV2609037AA59D46
SalarySalary not disclosed
Experience8–13 yrs
LocationNew Delhi, Hyderabad - Secunderabad, Delhi
Work modeRemote · Contract
Openings1
EducationAny Graduate - Any Specialization, Any Post Graduate - Any Specialization, Any Doctorate - Any Specialization
Shift9am-6pm
IndustryIT - Consulting Services / Advisory Services
Job description
Define, negotiate, implement, and maintain Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underpinning Contracts (UCs). Monitor and report service performance against agreed SLAs, KPIs, and contractual obligations. Conduct regular service review meetings with customers, stakeholders, and internal delivery teams.
Responsibilities
, SL (Service Level) Desk Manager
Key skills
How to apply
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