Customer Care Executive

Job highlights

• PF, ESI (ESIC)Job DescriptionKey Account Manager – Job ResponsibilitiesManage and maintain strong relationships with key clients and business accounts.Act as the primary point of contact for assigned clients and handle their queries and requirements.Understand client needs and provide suitable solutions, products, or services.Regularly communicate with clients to ensure smooth business operations and customer satisfaction.Coordinate with internal teams such as operations, sales, finance, and customer support to resolve client requirements.Monitor account performance, order status, service delivery, and overall client experience.Identify opportunities to strengthen existing client relationships and expand business with key accounts.Prepare and share regular account updates, reports, and performance summaries.Handle client concerns and ensure timely resolution of escalations.Conduct regular follow-ups with clients and maintain accurate account records.Negotiate commercial terms, contract

Key Account Manager – Job ResponsibilitiesManage and maintain strong relationships with key clients and business accounts. Act as the primary point of contact for assigned clients and handle their queries and requirements. Understand client needs and provide suitable solutions, products, or services. Regularly communicate with clients to ensure smooth business operations and customer satisfaction. Coordinate with internal teams such as operations, sales, finance, and customer support to resolve client requirements. Monitor account performance, order status, service delivery, and overall client experience. Identify opportunities to strengthen existing client relationships and expand business with key accounts. Prepare and share regular account updates, reports, and performance summaries. Handle client concerns and ensure timely resolution of escalations. Conduct regular follow-ups with clients and maintain accurate account records. Negotiate commercial terms, contracts, and service requirements where applicable. Track industry trends and competitor activities relevant to assigned accounts. Ensure timely completion of commitments made to key clients. Support onboarding of new key accounts and ensure a smooth transition to ongoing account management. Work closely with management to develop account strategies and improve long-term client relationships.