Customer Support Executive

Job highlights

• Overtime Pay, Annual Bonus, PF, Travel Allowance (TA), Flexible Working Hours, Health Insurance, ESI (ESIC), 5 working days, One-way cabJob DescriptionURGENT HIRING: Customer Support ExecutiveInternational ProcessLocation Sector 20 GurugramSalary Up to 30000 CTC per monthJob OverviewWe are looking for enthusiastic and customer focused professionals to join the International Process. The role involves handling customer queries related to hotel bookings, booking payments, cancellations, and other booking related concerns. The candidate will also be responsible for sales and upselling relevant products and services.Key ResponsibilitiesHandle customer queries professionally through callsAssist customers with hotel booking related queriesHelp customers with booking payments and payment related concernsAssist customers with booking cancellations and cancellation related queriesUnderstand customer requirements and provide suitable solutionsPromote and upsell relevant products and servicesHand

URGENT HIRING: Customer Support Executive International Process Location Sector 20 Gurugram Salary Up to 30000 CTC per month Job Overview We are looking for enthusiastic and customer focused professionals to join the International Process. The role involves handling customer queries related to hotel bookings, booking payments, cancellations, and other booking related concerns. The candidate will also be responsible for sales and upselling relevant products and services. Key Responsibilities Handle customer queries professionally through calls Assist customers with hotel booking related queries Help customers with booking payments and payment related concerns Assist customers with booking cancellations and cancellation related queries Understand customer requirements and provide suitable solutions Promote and upsell relevant products and services Handle customer concerns and provide accurate and timely resolutions Maintain a high level of customer satisfaction Achieve defined sales, upselling, quality, and productivity targets Maintain accurate customer records and follow company processes Escalate complex customer issues to the relevant team when required Work Schedule 5 days working 2 rotational week offs Rotational shifts Cab facility available during odd hours Eligibility Criteria Undergraduate & Graduate can apply Excellent English communication skills are mandatory Strong customer handling skills Good convincing and upselling skills Good interpersonal and problem solving skills Basic computer knowledge Candidates who are comfortable working in rotational shifts can apply Why Join Us Salary up to 30000 CTC per month 5 days working 2 rotational week offs Cab facility during odd hours Opportunity to work with an international process Career growth opportunities in customer service and sales Interested candidates can apply now Regards Saniya [hidden] Elevate X Solutions