Product Support Analyst

Product Support Analyst

Posted by Ecolab Global Services

Pune

Posted: imported by Jeevika

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This role requires proven proficiency in the Microsoft BI stack and familiarity with Snowflake and cloud-based data architectures. The ideal candidate will work on complex, cross-functional projects and collaborate with technical and business stakeholders across finance and sales teams. Responsibilities Responsible for maintaining Business Intelligence platforms and Products supporting global business activities across the enterprise Serve as the liaison between business stakeholders and BI technical resources for product support, issue resolution, and user enablement. Be part of issue intake, triage, and resolution activities, including monitoring, prioritization, escalation, and coordination across teams Ensure BI platforms and products are properly supported and meet or exceed defined SLAs, including required reporting to leadership and ownership of critical break fix events Collaborate and communicate between Business Intelligence Demand, Product, Development, and Data teams in supporting platform stability, adoption, and continuous improvement Participate in enablement activities, including knowledge articles, user guidance, and support documentation, to reduce recurring issues and improve self-service adoption service adoption Support and optimize dashboard performance and user experience to maximize adoption and impact. Technical Environment Microsoft Power BI and Azure Analysis Services (AAS) Snowflake (Cloud Data Warehouse) SQL/T-SQL, stored procedures, data modeling Data warehousing, ETL, and reporting architecture Minimum Qualifications Bachelors degree in computer science, MIS, Statistics, Business, or a related quantitative field. 5+ years of experience developing data visualizations and self-service BI dashboards. 5+ years of SQL programming and experience with data extraction and manipulation from complex datasets. Proficiency with Power BI, including data modeling, DAX, and performance optimization. Strong report and visualization design skills aligned with end-user needs. Strong data analytical, validation and troubleshooting skills of systems and reports. Ability to transform complex data into actionable insights. Preferred Qualifications Understand business questions related to analytics, with the ability to communicate data insights through visually compelling reports. Experience interacting with a diverse, global team across multiple business segments; comfortable working with various organizational levels. Basic understanding of financial and accounting principles. Excellent communication and documentation skills. Strong organizational skills, able to successfully manage core responsibilities and balance multiple priorities. High learning agility and interest in emerging technologies in the BI environment. Experience with Python and automation will be an added advantage Exposure to tools such as Sigma, Streamlit, Replit will be looked up at Proven experience translating business requirements into scalable BI artifacts (reports, dashboards, KPIs). Experience with BI architecture, data modeling, and ETL development. Experience with other data analysis or open source tools such as R, Pandas (Python) Experience in using support tools such as ServiceNow and ADO. Role: Data Analyst,Industry Type: Medical Services / Hospital,Department: Data Science & Analytics,Employment Type: Full Time, PermanentRole Category: Business Intelligence & AnalyticsEducationUG: Any GraduatePG: Any Postgraduateread moreKey SkillsSkills highlighted with ‘‘ are preferred keyskillsAccountingBusiness IntelligenceAutomationAzureArchitectureDashboardData ExtractionAnalyticsCloud DataBusiness RequirementsEmerging TechnologiesCloudData AnalysisAzure Analysis ServicesDaxData ModelingData WarehousingAbout the companyEcolab Global Services Forbes Global 2000Foreign MNCWater Treatment / Waste ManagementFollow254.1k followers Overview A trusted partner for millions of customers, Ecolab (NYSE: ECL) is a global sustainability leader offering water, hygiene and infection prevention solutions and services that protect people and the resources vital to life. Building on a century of innovation, Ecolab has annual sales of $15 billion, employs more than 48,000 associates and operates in more than 170 countries around the world. The company delivers comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use. Ecolab’s innovative solutions improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets. read moreOUR CULTUREEcolab: Protecting What's Vital™Ecolab Associate Q&AEcolab Careers: Senior Territory RepresentativeEcolab Careers: Describe Ecolab in One Word2030 Impact Goals ADWhat 100 Years Means to Our TeamAt Ecolab, we take on some of the world’s most meaningful challenges, delivering comprehensive solutions, data-driven insights and personalized service to advance food safety, maintain clean and safe environments, optimize water and energy use, and improve operational efficiencies and sustainability for customers. Our purpose drives what we do – we impact what matters.The way we do our work matters, too. We work with purpose, reaching our goals, doing what’s right and honest, challenging ourselves, working as a team and valuing diverse perspectives to make a difference.With our worldwide reach and ambitious growth plans, Ecolab offers an unmatched opportunity to learn and grow, shape your career, make an impact and quickly see the importance of your work. read moreCompany InfoLink:Ecolab Global Services websiteBeware of imposters! Naukri.com does not promise a job or an interview in exchange of money. Fraudsters may ask you to pay in the pretext of registration fee, Refundable Fee…Read moreEcolab Global Services rolesyou might be interested inServiceNow Director - Director Digital Solutions I15-20 YrsBengaluruPosted 1 Day AgoSenior Software Engineer - Kinaxis3-7 YrsBengaluruPosted 5 Days AgoGeneral Ledger Accounting Analyst4-9 YrsPunePosted 1 Day AgoAwards & Recognitions2025Equality 100 Award Human Rights Campaign Foundation2024Best Place to Work for Disability Inclusion Disability: IN2024World's Most Ethical Companies Ethisphere2024Top 50 Companies for Diversity Fair3602024World’s Most Admired Companies Fortune2023World’s Top Companies for Women Forbes2023Equality 100 Award Human Rights Council FoundationCompany verified benefitsView allHealth and WellnessEnjoy healthcare coverage and time-off policies to maintain a healthy work-life balance.Financial SecurityBenefit from short- and long-term financial incentives, along with retirement income and p... read moreReviewsView all281 employee reviews5.0rated by Senior Analyst in PuneThe transition going on currently. Exciting new job roles and also can move internally to another processRead full reviewPowered byBenefits & PerksView all10 employees reported these benefitsPerformance BonusFree MealHealth & Wellness SupportTransport / Travel SupportLearning & Development SupportRelocation AssistancePowered by

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