Technical Support Engineer

Hi Tech Informatics Pvt. Ltd. Verified employer

Actively hiring · Posted 1mo ago · JEV26090C8D406931

SalarySalary not disclosed

Experience1–5 yrs

LocationKolkata, West Bengal

Work modeRemote · Full time

Openings1

EducationAny Graduate - Any Specialization, Any Post Graduate - Any Specialization, Any Doctorate - Any Specialization

Shift9am-6pm

IndustryIT - Consulting Services / Advisory Services

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Job description

Provide technical support to customers via phone, email, chat, or remote sessions. Diagnose and troubleshoot hardware, software, and network issues. Resolve technical incidents within SLA timelines and escalate complex issues when required. Install, configure, and maintain software and system applications. Document support tickets and maintain accurate records in the ticketing system. Collaborate with cross-functional teams to ensure timely issue resolution.

Key skills

Technical Support Troubleshooting Windows Networking Helpdesk Ticketing System Remote Support Customer Support

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