Senior Manager - US Healthcare Operations (Payer/Eligibility)

Senior Manager - US Healthcare Operations (Payer/Eligibility)

Posted by Hexaware Technologies

Navi Mumbai

Posted: imported by Jeevika

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The role requires strategic planning, crisis management, and effective account management. The individual will be responsible for managing a large team across different accounts, ensuring adherence to SLAs, and implementing quality assurance measures. This position demands a seasoned professional with experience in processes for US-Healthcare industry, capable of leading operational excellence in a dynamic, fast-paced setting. Job Responsibilities Manage and lead a team of 100+ members with a direct span of control of 2 4 leads. Ensure SLA maintenance and quality assurance across operations. Handle crisis management and problem-solving activities. Collaborate with senior management to align operations with business goals. Monitor and analyze performance metrics to drive improvements. Foster a positive work environment and team cultureDesired Work experience in a US Payer Healthcare Eligibility/Enrollment program apart from Claims experience. Understands the technical architecture in the operation model for Inbound, Outbound and Electronic Eligibility processes Been part of the responsibilities to improve the process at conceptual and technical level.D inimum 3 years of experience as a Operations Manager in healthcare processes. Criteria 12-16 years experience, managing a team size of 300+. Graduate from recognized/full time college. Exposure to Six Sigma/Lean preferably with YB/GB certification.Proven track record in account management, process/SLA management and revenue. Strategic planning and crisis management skills. Quality management. Kindly share your updated CV on [hidden] Role: Operations Manager,Industry Type: BPM / BPO,Department: Customer Success, Service & Operations,Employment Type: Full Time, PermanentRole Category: OperationsEducationUG: Any GraduatePG: Any Postgraduateread moreKey SkillsSkills highlighted with ‘‘ are preferred keyskillsPayerBack Office OperationsElectronic Eligibility processesAbout the companyHexaware Technologies IT Services & ConsultingFortune India 500Indian MNCB2BTOPFollow1239.8k followers OverviewWe're a community of 32,000+ Hexawarians dedicated to one singular purpose: creating smiles through great people and technology. With a presence in 54 offices across 28 countries, we enable enterprises worldwide to embark on their digital transformation journey with scale and speed.As an employer of choice for over three decades, we're more than just a workplace. We put people at the center of everything we do. Our diverse and inclusive work environment, paired with dynamic learning and development programs, empowers our teams to innovate, collaborate, and drive meaningful change. We’re driven by our shared vision of becoming the world’s most loved digital transformation partner—a trusted ally in shaping a brighter tomorrow. Visit [hidden] to learn more about how we’re transforming lives and businesses globally. read moreOur Purpose: Creating SmilesCreating smiles with great people & technologyHexawarians wake up every day with a singular purpose: to create smiles through great people and technology.Our collective mission is about more than the bottom line: it’s about the impact we have in the world and the opportunity to inspire delight every day and uncover new possibilities.We believe technology should be used for more than just making something digital for digital’s sake, it should solve problems that were previously not solvable. It should encourage us to dream big and find new answers. Let’s dream together. read moreCompany InfoLink:Hexaware Technologies websiteAddress: Navi MumbaiBeware of imposters! Naukri.com does not promise a job or an interview in exchange of money. Fraudsters may ask you to pay in the pretext of registration fee, Refundable Fee…Read moreHexaware Technologies rolesyou might be interested inExecutive - Voice/Non Voice- Nagpur0-3 YrsKolkata, Mumbai, New Delhi, Hyderabad, Pun...Posted 30+ Days AgoDot Net Developer (Angular + Azure+ Aks)6-10 YrsNoida, Pune, BengaluruPosted 24 Days Ago.NET Software Developer (Azure Saas)6-10 YrsNoida, Pune, BengaluruPosted 24 Days AgoAwards & Recognitions2026The Economic Times Best Organisations for Women 20262026Second-Fastest-Growing Indian IT Services Brand by Brand Value2025Hexaware Recognized Among India’s Best Brands 20252023Hexaware achieves one of the highest organic brand value growth in the IT Services Industry in Brand Finance’s India Report 20232023Outstanding Best Practices Award at International Work Force Management Summit2023ET Edge Best Tech Brands2023Hexaware Technologies and The ORDRE Group together won the 2023 ISG ANZ Paragon Awards™ in the Transformation categoryCompany verified benefitsView allRewards and RecognitionHexaware always encourages & rewards the talents for their exemplary contribution and cred... read morePaid time off•Monthly credit of Earned leave.

•Leave encashment beyond 42 days.

•Special Sick Leave in ... read moreReviewsView all8.3K employee reviews5.0rated by Senior Operations Manager in ChennaiWork life balance Udemy training Company’s cultureRead full reviewFollow Hexaware Technologies to receive the latest job postings and alerts1239.8k followersPowered byBenefits & PerksView all610 employees reported these benefitsLearning & Development SupportHealth & Wellness SupportTransport / Travel SupportFree MealPerformance BonusRelocation AssistancePowered by

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