Customer Relation Engineer Maintenance - Navi Mumbai

Customer Relation Engineer Maintenance - Navi Mumbai

Posted by client of Pralax

Navi Mumbai,Pune,Mumbai (All Areas)

Posted: imported by Jeevika

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Navi Mumbai, Pune, Mumbai (All Areas)Posted: 2 weeks agoOpenings: 3Applicants: 20Customer Relation Engineer Maintenance - Navi MumbaiEscon Elevators3.8400 ReviewsJob description Customer Relation Engineer Maintenance - Navi Mumbai Department: Maintenance / Customer Relation ManagementLocation: BrancchReporting To: Head Maintenance Operations / CRMRole PurposeThe Customer Relation Engineer is responsible for managing customer relationships related to maintenance services, ensuring service quality, timely resolution of complaints, and effective coordination between customers, branches, and internal teams. The role focuses on customer satisfaction, escalation management, and service experience improvement across all branches.Key ResponsibilitiesCustomer Relationship Management Act as the primary HO point of contact for maintenance-related customer escalations.Maintain strong relationships with key AMC and high-value customers.Ensure customer concerns are addressed promptly and professionally.Track customer feedback and service issues to improve overall service experience.Complaint & Escalation HandlingMonitor escalated maintenance complaints received at HO.Coordinate with branches to ensure timely resolution of customer issues.Follow up on chronic, repeat, or high-risk complaints until closure.Keep customers informed about resolution status and timelines.Branch & Internal CoordinationCoordinate with Branch Managers, Service Heads, and Maintenance Teams for:Breakdown resolutionPreventive maintenance complianceService quality issuesWork closely with internal teams (Technical, Quality, Spares, Accounts) for smooth resolution of customer matters.Service Monitoring & MISTrack service-related data such as:Pending and repeat complaintsAMC complianceResponse and resolution timelinesPrepare and share customer service MIS with management.Highlight trends, risks, and improvement areas based on customer data.Process & Quality ImprovementEnsure adherence to service standards, SOPs, and safety norms.Support implementation of customer service processes and systems.Suggest improvements based on customer feedback and complaint analysis.Customer Retention SupportSupport branches in maintaining strong AMC relationships.Assist in resolving service issues that may impact renewals.Participate in customer review meetings as required.Key Skills & CompetenciesStrong customer handling and communication skillsGood understanding of elevator maintenance & service operationsEscalation and conflict managementAnalytical skills for service data and MISCoordination and follow-up orientationQualifications & ExperienceDiploma / BE in Mechanical / Electrical / Electronics or related field5–8 years experience in elevator maintenance / service / CRMExperience in HO coordination or customer escalation handling preferredInterested candidate can share resumes on [hidden] / 8291891875Role: Operations, Maintenance & Support - Other,Industry Type: Industrial Equipment / Machinery (Construction Equipment),Department: Production, Manufacturing & Engineering,Employment Type: Full Time, PermanentRole Category: Operations, Maintenance & SupportEducationUG: Any GraduateKey SkillsSkills highlighted with ‘‘ are preferred keyskillsAMCservice salesAMC SalesSales and ServiceClient ServicingService MarketingRenewalsAnnual Maintenance ContractAbout company ESCON Elevators is a private limited company established in 1990.Company InfoAddress:Ground Floor, EL-116/2, Escon House, Navi Mumbai, Thane, Maharashtra, NAVI MUMBAI, Maharashtra, IndiaBeware of imposters! 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Salary is always paid on time and the team members are helpful. There are good opportunities to learn, especially for people who want practical industry exposure. Work pressure can be there at times, but it helps you learn how to handle responsibilities.DislikesNARead full reviewPowered bySalary insightsCustomer Relation Executive in Escon Elevators typically earns between₹3.1 - ₹4.2 L/yrSee detailed salary breakupPowered byBenefits & PerksView all59 employees reported these benefitsLearning & Development SupportHealth & Wellness SupportTransport / Travel SupportPerformance BonusFree MealRelocation AssistancePowered by

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