Management Trainee

Management Trainee

Posted by Large B2C real estate & property tech firm

Bengaluru

Posted: imported by Jeevika

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BengaluruPosted: 2 weeks agoOpenings: 15Applicants: 100+Management TraineeMuthoot Finance3.77.1K ReviewsJob description Customer Service Officer Management TraineeDepartment: Customer Service / OperationsLocation: BangaloreReporting To: Service Desk Manager / Customer Service Head Role PurposeThe Customer Service Officer (Management Trainee) will be responsible for managing customer service operations for unsecured lending products while undergoing structured rotational training across service desk, complaint management, regulatory grievance handling, and quality functions.The role is designed to build a strong compliance-oriented, customer-centric operations leader for future managerial responsibilities.Key Responsibilities1. Service Desk OperationsHandle inbound customer interactions related to loan applications, disbursement, EMI servicing, foreclosure, and account queriesEnsure high First Call Resolution (FCR) and adherence to defined Turnaround Time (TAT)Maintain accurate call documentation in CRM/systemDeliver consistent customer experience aligned with company standardsRegister and track customer complaints in the systemMaintain proper documentation for audit and inspection purposes2. Regulatory & Compliance AdherenceStrict adherence to RBI guidelines and internal policiesEnsure zero tolerance toward mis-leading information or incorrect commitmentsMaintain audit-ready documentation of customer communicationEscalate sensitive cases to Nodal / Grievance Officer as per defined escalation matrix3. Customer Experience & Process ImprovementIdentify recurring service gaps and suggest corrective actionsSupport implementation of process improvement initiativesContribute to service quality enhancement programsTraining & Rotational Exposure (1218 Months)The Management Trainee will undergo structured exposure to:Service Desk OperationsWelcome Calling Complaint Desk & Escalation HandlingRegulatory Grievance ManagementQuality & Training FunctionMIS & Process GovernanceKey Performance Indicators (KPIs)First Call Resolution (FCR)Average Handling Time (AHT)Complaint TAT ComplianceCustomer Satisfaction Score (CSAT)Audit & Compliance ScoreZero Regulatory DeviationsQualificationGraduate (MBA in Finance / Operations / Marketing preferred)0–2 years of relevant experience (Fresh MBA candidates may apply)Skills & CompetenciesStrong communication and interpersonal skillsAnalytical and problem-solving abilityCustomer-centric approachCompliance-driven mindsetAbility to handle pressure and escalations professionallyWorking knowledge of CRM systemsRole: Telecom - Other,Industry Type: NBFC,Department: Engineering - Hardware & Networks,Employment Type: Full Time, PermanentRole Category: TelecomEducationPG: MBA/PGDM in Any SpecializationKey SkillsSkills highlighted with ‘‘ are preferred keyskillsCommunication SkillsCold CallingInside SalesTelecommunicationSales CoordinationAbout company The Muthoot Group is a leading business conglomerate that has successfully expanded, in each and every town, across the nation. The Group has 20 diversified business divisions and 5443+ branches with a global presence across USA, UK, UAE, Costa Rica, Sri Lanka and Nepal. The Group serves over 2.5 lakh customers every single day through its network of branches. Till date, the Group has served over 70 crore customers, including repeat customers. The Muthoot Groups story from humble beginnings to its ever growing stature is built on the firm foundation of 7 fundamental principles of Ethics, Values Reliability, Dependability, Trustworthiness, Integrity and Goodwill. The Group practices an equal opportunity policy wherein people from all sections of the society have equal opportunities to join and be part of the 40,000+ strong Muthoot Family. Muthoot Finance, the flagship company of The Muthoot Group has been rated India's No. 1 Most Trusted Financial Services Brand for five consecutive years, from 2016 to 2020 by TRAs Brand Trust Report. It has been certified as ‘Great Place To Work, 2021-22’ and has been recognized and featured as one of the Top 30 Best Places to Work in India by Skill Tree Global Knowledge Consortium in the Workplace Excellence Show on CNBC TV-18 in 2016. The Company offer 30+ Staff Welfare Measures ranging from Fast Track Promotions, Career Development Programs, National Pension Scheme, Foreign Trips, five types of Annual Incentives/Bonuses, Cash Rewards, Contests with prizes, Maternity Benefits, Medical benefits, Employee Insurance etc. to name a few.Muthoot Finance believes in promoting local hiring from the region. Every 5th employee is a woman and roughly 24% of the workforce comprises women. Shri. Amitabh Bachchan Ji is the Brand Ambassador of The Muthoot Group. The Group takes humble pride in its 800 years of family business legacy and unblemished track record. Over these years, millions of underserved Indians have been served through a bouquet of products and services and have been helped in a big way to move ahead in life.Company InfoAddress:PROPERTY NO.1679/D/1,1ST FLOOR,,GALI NO.3,GOVINDPU , NEW DELHI, Delhi, IndiaBeware of imposters! Naukri.com does not promise a job or an interview in exchange of money. 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