International Voice & Chat Process Associate

International Voice & Chat Process Associate

Posted by International Bpo

Noida,Gurugram,Delhi / NCR

Posted: imported by Jeevika

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Noida, Gurugram, Delhi / NCRPosted: 3 days agoOpenings: 1000Applicants: 100+International Voice & Chat Process AssociateInternational BpoPosted by Expert Staffing Solutions New DelhiJob descriptionFor Further Details Connect - KHUSHI 9811174183Roles and Responsibilities Handle international customer queries through calls, chat, email and back-office processes.Provide professional customer support and resolve queries, complaints and service requests.Maintain excellent communication and customer service standards.Follow process SOPs, quality guidelines and compliance requirements.Maintain required Quality, Productivity, AHT, TAT and CSAT targets.Update customer information and interaction details in CRM/ticketing systems.Handle escalations and coordinate with internal teams when required.Perform accurate data entry, documentation and transaction processing.Maintain confidentiality of customer and company information.Achieve individual and team targets.Participate in training, coaching and quality feedback sessions.Comfortable working in rotational/night shifts and rotational week-offs.Candidate Profile Freshers & experienced candidates can apply.Graduate/Undergraduate candidates as per process eligibility.Excellent English communication skills.Good verbal communication for Voice Process and written English/typing skills for Non-Voice.Basic computer knowledge and good customer-handling skills.Candidates from International BPO, Customer Support, Call Centre, Voice, Chat, Email or Back Office backgrounds are welcome.Immediate joiners/short-notice candidates may apply.For Further Details Connect - KHUSHI 9811174183Role: Customer Success, Service & Operations - Other,Industry Type: BPM / BPO,Department: Customer Success, Service & Operations,Employment Type: Full Time, Temporary/ContractualRole Category: Customer Success, Service & Operations - OtherEducationUG: Graduation Not RequiredKey SkillsSkills highlighted with ‘‘ are preferred keyskillsBlended ProcessBPO VoiceInternational Chat ProcessUS ProcessBPO Customer ServiceBPO Non VoiceEmail SupportCustomer ServiceCustomer SatisfactionChat ProcessCustomer SupportInternational Voice ProcessInternational BPOAbout companyNaBeware of imposters! 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