Customer Realtionship Excutive

Job Locations Vikhroli: Jaswanti Landmark, Ground Floor, LBS Rd, Vikhroli West, Godrej & Boyce Industry Estate, Mumbai, Maharashtra – 400079 Dombivli: Ground Floor, Asha Icon, Kalyan – Shilphata Rd, Near Venkatesh Petrol Pump, Dombivli, Maharashtra – 421201 Key Responsibilities Handle customer enquiries through calls, WhatsApp and walk-ins. Coordinate with customers regarding vehicle enquiries, test drives and bookings. Maintain regular follow-up with prospective and existing customers. Coordinate with the Sales Team, Service Team and other departments. Maintain customer records and update CRM/database regularly. Schedule customer appointments and test drives. Handle customer queries and provide timely information. Follow up on leads generated through various channels. Maintain good customer relationships and ensure a positive customer experience. Collect customer feedback and coordinate for issue resolution. Prepare daily/weekly reports related to customer calls, follow-ups and leads. Support the dealership in achieving customer engagement and sales-related targets.