Customer Support Executive

Job highlights

• PF, ESI (ESIC)Job DescriptionResponsibilities :Make timely outbound calls to leads and prospective customers to understand their wedding-planning requirements.Explain relevant wedding services clearly, answer questions, and guide customers towards suitable options on the platform.Follow up consistently with leads, maintain accurate call records, and update lead information in the support or CRM system.Respond to customer queries through phone, chat, email, and other approved support channels.Coordinate with internal teams when a customer request requires additional investigation or service support.Identify recurring customer concerns and share actionable feedback with the team.Maintain a polite, professional, and helpful tone while meeting calling, follow-up, and service-quality expectations.Requirements :Suitable for freshers and candidates with up to 1 year of experience in customer support, telecalling, lead calling, or a related role.Excellent English communication is mandatory, bo

Responsibilities : Make timely outbound calls to leads and prospective customers to understand their wedding-planning requirements. Explain relevant wedding services clearly, answer questions, and guide customers towards suitable options on the platform. Follow up consistently with leads, maintain accurate call records, and update lead information in the support or CRM system. Respond to customer queries through phone, chat, email, and other approved support channels. Coordinate with internal teams when a customer request requires additional investigation or service support. Identify recurring customer concerns and share actionable feedback with the team. Maintain a polite, professional, and helpful tone while meeting calling, follow-up, and service-quality expectations. Requirements : Suitable for freshers and candidates with up to 1 year of experience in customer support, telecalling, lead calling, or a related role. Excellent English communication is mandatory, both verbal and written. Strong lead-calling, active listening, customer handling, interpersonal communication, and follow-up skills. Good problem-solving skills with the ability to understand customer needs and recommend relevant services. Basic computer proficiency, and the ability to learn CRM, calling, and customer-support tools. Reliable, patient, detail-oriented, target-conscious, and willing to work from the Jaipur office.