Product Support Specialist

greytHR Verified employer

Actively hiring · Posted 12d ago · JEV260932D586FAF2

SalarySalary not disclosed

Experience0–2 yrs

LocationBengaluru, Bangalore, Karnataka

Work modeHybrid · Full time

Openings1

EducationAny Graduate - Any Specialization, Any Post Graduate - Any Specialization, Any Doctorate - Any Specialization

Shift9am-6pm

IndustryIT - Software / Product Development

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Job description

Provide technical and product support through calls, email, or chat. Troubleshoot customer issues and provide effective solutions. Guide users on product features, usage, and configurations. Escalate complex issues to technical or product teams. Maintain support records and track customer issues to closure.

Key skills

Product Support Technical Support Troubleshooting Customer Service Issue Resolution Product Knowledge Ticket Management Communication

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