Counsellor

Job highlights

• Overtime Pay, PF, ESI (ESIC)Job DescriptionJob Description:Key ResponsibilitiesContact customers via phone to confirm purchase orders.Verify customer details, product information, and delivery requirements.Resolve customer queries related to orders and purchases.Maintain accurate records of customer interactions and order confirmations.Coordinate with internal teams to ensure smooth order processing.Follow company communication standards and customer service protocols.Escalate customer concerns when necessary.Achieve daily and monthly confirmation targets while maintaining quality standards.RequirementsMinimum Graduate preferred.Good communication and interpersonal skills.Basic computer knowledge and data entry skills.Ability to handle customer conversations professionally.Strong attention to detail and accuracy.Prior experience in customer service, telecalling,counseling or order processing is an advantage.Working HoursTiming: 9:30 AM to 6:30 PMWorking Days: 6 Days a WeekWeekly Off: 1

Job Description: Key Responsibilities Contact customers via phone to confirm purchase orders. Verify customer details, product information, and delivery requirements. Resolve customer queries related to orders and purchases. Maintain accurate records of customer interactions and order confirmations. Coordinate with internal teams to ensure smooth order processing. Follow company communication standards and customer service protocols. Escalate customer concerns when necessary. Achieve daily and monthly confirmation targets while maintaining quality standards. Requirements Minimum Graduate preferred. Good communication and interpersonal skills. Basic computer knowledge and data entry skills. Ability to handle customer conversations professionally. Strong attention to detail and accuracy. Prior experience in customer service, telecalling,counseling or order processing is an advantage. Working Hours Timing: 9:30 AM to 6:30 PM Working Days: 6 Days a Week Weekly Off: 1 Day