Job description
Operations Executive – Kolkata Location: Kolkata, West Bengal | Company: Avataar Skincare Technologies As the Operations Executive for our Kolkata branch, you'll oversee end-to-end store operations — ensuring smooth service execution, optimizing processes, and driving revenue growth through strategic planning, team management, and hands-on execution. Key Responsibilities Own end-to-end store operations, including appointment scheduling and therapist assignment Conduct daily briefings with therapists on performance, grievances, and grooming standards Manage daily cash collection and petty cash/roster expenses Ensure machine health, timely maintenance, and breakdown flagging Drive higher ratings, reduce cancellations, rescheduling, and complaints Manage staff rosters, control absenteeism, and improve retention Maintain store-level data, documentation, and communication Conduct daily/quarterly performance reviews and RCA for KPIs KPIs tracked: On-time delivery, cancellations, rescheduling, ratings/NPS, attrition, complaint %, absenteeism Requirements Good communication and coordination skills Basic MS Office/Excel knowledge Strong organizational and problem-solving abilities Freshers welcome Benefits: Flexible schedule, Provident Fund Work Location: In person, Kolkata
Role details
Department: Operations Industry: Operations Role category: Operations Planning & Control Education: Diploma
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