Customer Service Executive (Non voice process)

Customer Service Executive (Non voice process)

Posted by TRIGENT SOFTWARE PRIVATE LIMITED

Gurugram

Posted: imported by Jeevika

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GurugramPosted: 1 week agoOpenings: 10Applicants: 100+Customer Service Executive (Non voice process)TRIGENT SOFTWARE PRIVATE LIMITEDPosted by Trigent SoftwareJob descriptionRole & responsibilities Preferred candidate profile Job Title: Customer Service Executive (Non voice process)Employment Type: Contractors 4monthsLocation- Gurugram Work Mode: Work From Office -Gurugram sector-21 Location Shift Structure: 24/7 Rotational Shifts & Rotational Week Offs About the Role We are looking for energetic, articulate, and customer-focused professionals to join our dynamic support team. As a Customer Service Executive / Senior Executive, you will serve as the primary point of contact for our global customers, delivering exceptional service via [Chat / Email / and other Non-voice support channels]. Job descriptionIf you possess a passion for problem-solving, thrive in a fast-paced environment, and boast great communication skills, this is the right place for you to grow your career. Key Responsibilities Handle Customer Inquiries: Respond to inbound queries, troubleshoot issues, and provide accurate resolutions via chosen support channels within defined SLAs. Maintain Quality Standards: Meet and exceed targets related to Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handling Time (AHT). Document Interactions: Log all customer interactions, complaints, and outcomes accurately in the CRM/internal ticketing system. Escalate Appropriately: Identify critical or complex escalations and route them to appropriate internal teams. Process Adherence: Strictly follow compliance, data security policies, and standard operating procedures (SOPs). Candidate Profile & Eligibility Criteria Education: Graduate in any stream ( Postgraduates also welcome). Experience: For Executive: 0 to 1 years of experience (Freshers with great profiles are welcome). Communication Skills: Decent/Strong communication skills in English (both verbal and written) with a neutral accent and good listening comprehension. Shift Flexibility: Must be comfortable working in rotational shifts (including morning, afternoon, evening, and night shifts) and rotational week-offs (5-working days format).Critical Policy: Peak Season Leave Restriction (Mandatory) Important Note: Due to anticipated high customer demand and business volume spikes, all leaves (Planned, Casual, or Earned Leaves) are strictly restricted and blocked during the months of October, November, and December. Candidates must ensure their complete availability and commitment to work through this peak quarter. Salary- 24000CTC- 19000 In hand -fresherContact - Nandini VDESIGNATION HR RECRUITERMobile: [hidden] Role: Customer Success - Other,Industry Type: Analytics / KPO / Research,Department: Customer Success, Service & Operations,Employment Type: Full Time, Temporary/ContractualRole Category: Customer SuccessEducationUG: Any GraduateKey SkillsNon Voice ProcessAbout company About us:Trigent Software Pvt LTD was founded in the year 1995, we have grown leaps and bounds. A Trusted partner of choice over 2 decades for various organizations across industries. We persistently thrive for perfection, reliability, accountability and trust. We have realized many of our employee potentials, nurturing both employees and clients in a holistic approach.Trigent is a CMM Level 4 software Development Company in Bangalore and its head office in Boston (USA). We take immense pride in being a Microsoft certified Gold partner. Trigent generates extraordinary value to our clients who benefit from responsive and competent delivery that adheres to tested methodologies and best practices in the talent acquisition industry. Our mission is to help our partners in "Overcoming Limits" of Competitiveness, Productivity, Technology Complexity, Time and Budget Constraints with over 25 years of stellar track record.Why Trigent?1. Time tested and established organization. 2. Multinational presence 3. Career growth and development opportunities. 4. Competitive pay and benefits. 5. Sustained employee motivation. 6. Connect with us on the Go and More.Company InfoAddress:No.49,1st Floor,Khanija Bhavana,Race Course Road,B , BANGALORE, Karnataka, India Beware of imposters! Naukri.com does not promise a job or an interview in exchange of money. 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