Job description
Complaint Management: Track customer complaints from receipt to closure and ensure timely action as per TAT. Service Coordination: Plan and coordinate service engineer visits after confirming site readiness, customer availability and job scope. Spare Parts Coordination: Follow up for spare availability, quotation, dispatch and delivery. Customer Communication: Provide timely updates and coordinate with customers for smooth service execution. Internal Coordination: Coordinate with ASM, Service Engineers, Stores, Project, Sales and other concerned teams. Documentation & MIS: Maintain complaint, service, spare and closure records with accurate and timely reporting. Quotation & Revenue Support: Coordinate service quotations and support paid-service/AMC follow-ups. Escalation & Ownership: Monitor pending cases, escalate delays and ensure closure with proper documentation. ERP/SAP Compliance: Ensure all required service and complaint updates are completed in the system.
Key skills
Role details
Department: Customer Support Industry: Customer Support Role category: Customer Support - Service Delivery Education: Graduate
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