Helpdesk Executive

Request and Complaint Management Query Logging: Record resident requests and complaints received via phone, email, or in- person in the helpdesk system, ensuring 100% accuracy. Assignment and Tracking: Assign queries to technical or soft services teams immediately and track progress to ensure closure within defined Turnaround Time (TAT). Root Cause Analysis: Document the root cause for each request and update the system to support pattern analysis and corrective actions.