Senior Medical Services Manager

Senior Medical Services Manager

Posted by Large Healthcare Company

Mumbai

Posted: imported by Jeevika

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Job PurposeTo provide strategic leadership and governance for all medical services across the hospital, ensuring excellence in clinical operations, patient safety, quality outcomes, consultant engagement, accreditation compliance, regulatory adherence, and medical workforce management.The role acts as a key interface between the medical fraternity and hospital leadership while driving operational efficiency, clinical quality, risk management, and continuous improvement initiatives in alignment with organizational objectives.2. Key AccountabilitiesA. Medical Administration & Clinical GovernanceLead medical administration functions across all clinical departments.Drive implementation and monitoring of clinical governance frameworks.Ensure adherence to evidence-based clinical practices and hospital protocols.Chair and coordinate clinical governance forums, MRM/MRC meetings, mortality reviews, and multidisciplinary committees.Collaborate with clinical leadership to improve patient outcomes and operational performance.Key DeliverablesClinical Governance DashboardDepartmental Compliance ReviewsMedical Committee EffectivenessClinical Outcome MonitoringB. Consultant Engagement, Credentialing & Medical Staff GovernanceOversee consultant onboarding, credentialing, privileging, re-privileging, and contract compliance.Develop robust medical staff governance processes.Lead consultant engagement initiatives and resolution of professional concerns.Ensure optimal consultant coverage across specialties and services.Manage consultant performance review mechanisms aligned with quality indicators.Key Deliverables100% Credentialing ComplianceConsultant Retention & SatisfactionPrivileging ComplianceOptimized Clinical CoverageC. Clinical Operations LeadershipDirect and monitor operational performance of OPD, IPD, Emergency, Critical Care, OT, and specialized clinical services.Ensure coordination between Doctors, Nursing, Operations, Diagnostics, Pharmacy, and Support Services.Drive initiatives for clinical throughput, patient flow, and length-of-stay optimization.Lead responses to operational escalations impacting patient care.Key DeliverablesImproved Patient FlowReduced Clinical DelaysEnhanced Resource UtilizationOptimized Bed ManagementD. Quality, Accreditation & Clinical ExcellenceLead NABH, JCI, ISO, and other accreditation initiatives.Establish organization-wide clinical quality improvement programs.Monitor compliance with standards related to patient care, documentation, infection control, medication safety, and clinical pathways.Ensure effective CAPA implementation and closure.Key DeliverablesSuccessful Accreditation AuditsCAPA Closure Rate 95%Improvement in Quality MetricsReduction in Non-ConformitiesE. Patient Safety & Clinical Risk ManagementLead hospital-wide patient safety programs.Oversee incident reporting systems and Root Cause Analysis (RCA).Monitor sentinel events, near misses, and adverse incidents.Drive safety culture initiatives and risk mitigation programs.Ensure preparedness for emergencies including Code Blue, Code Red, Mass Casualty, and Disaster Management.Key DeliverablesReduction in Preventable Clinical IncidentsTimely Incident ClosurePatient Safety ComplianceRisk Mitigation ProgramsF. Medical Workforce Planning & DevelopmentLead workforce planning for RMOs, Registrars, Residents, Clinical Fellows, and Medical Officers.Ensure optimum staffing levels and clinical coverage.Drive doctor competency development, training, and performance assessments.Partner with HR for recruitment and retention of medical professionals.Key DeliverablesWorkforce ProductivityDoctor RetentionCompetency ComplianceSuccession PlanningG. Regulatory & Statutory ComplianceEnsure compliance with all applicable regulations:NABH/JCI standardsBiomedical Waste ManagementPNDT ActAERB RegulationsClinical Establishments ActDrug & Cosmetics ActFire & Safety RegulationsMedical Records RegulationsBioethics & Consent RequirementsKey DeliverablesZero Major Regulatory Non-ComplianceSuccessful External InspectionsAudit ReadinessH. Clinical Analytics & Performance ManagementEstablish and monitor hospital-wide clinical KPIs.Analyze trends in mortality, morbidity, infection rates, readmissions, clinical incidents, LOS, and quality indicators.Present actionable recommendations to leadership.Develop dashboards and executive reports for management review.Key DeliverablesExecutive Clinical DashboardQuality Improvement InsightsData-Driven Decision MakingI. Strategic Projects & Service DevelopmentSupport introduction of new specialties and clinical programs.Drive digital transformation initiatives related to HIS, EMR, and clinical automation.Participate in capacity planning and service expansion projects.Lead cross-functional improvement initiatives.Key DeliverablesSuccessful Clinical ProjectsService Line GrowthTechnology AdoptionProcess Innovation3. CompetenciesCore Leadership CompetenciesStrategic ThinkingLeadership & People DevelopmentStakeholder ManagementBusiness AcumenDecision MakingChange ManagementExecutive CommunicationConflict ResolutionFunctional CompetenciesMedical AdministrationClinical GovernanceHospital OperationsNABH/JCI AccreditationConsultant ManagementPatient Safety & Risk ManagementRegulatory ComplianceClinical DocumentationHealthcare AnalyticsProcess ImprovementHIS/EMR SystemsClinical Workforce Management4. Educational RequirementsEssentialMBBS / BDS / BAMS / BHMS / BPTPreferredMBA (Hospital Management)MHA (Master of Hospital Administration)PGDHHMFellowship in Healthcare Quality / NABH / JCI related programs5. Experience Requirement12 to 18 years of healthcare experience.Minimum 5-7 years in Medical Services / Clinical Administration leadership role.Experience in large NABH accredited multi-speciality hospitals.Experience handling 300+ bed hospitals and complex multi-speciality environments.Exposure to JCI accreditation preferred.Role: Other Hospital Staff - Other,Industry Type: Medical Services / Hospital,Department: Healthcare & Life Sciences,Employment Type: Full Time, PermanentRole Category: Other Hospital StaffEducationUG: Any GraduateKey SkillsSkills highlighted with ‘‘ are preferred keyskillsHospital AdministrationMedical ServicesPatient CareJCIMedical OperationsHospital ManagementMedication AdministrationNABHAbout companyReliance Foundation HospitalCompany InfoAddress:Floor No .: Padmshri Gordhanbapa Chowk, Building No./Flat No .: Sir H N Hospital Trust, Name Of Premises/Building: Sir H N Hospital Trust, Road/Street: Raja Ram Mohan Roy Road, City/Town/Village:, MUMBAI, Maharashtra, IndiaBeware of imposters! 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Fraudsters may ask you to pay in the pretext of registration fee, Refundable Fee…Read moreSimilar jobsRegional Chief Medical OfficerAster DM Healthcare3.7681 reviewsHyderabadClinicalMedical & clinicalStrategic InitiativeClinical performanceQuality & Patient SafetyMedical governanceInitiativeStrategic InitiativesGovernanceQualityMedicalSafetyPosted 10 Days AgoMedical SuperintendentThe Calcutta Medical Research Institute (CMRI)3.9171 reviewsKolkataMedical ServicesPatient CareHospital AdministrationClinical OperationsMedical OperationsHospital OperationsMedication AdministrationNABHClinicalOperationsAdministrationPosted 23 Days AgoMedical AdministratorSahrudaya Health Care4.32640 reviewsNashikHospital AdministrationClinical OperationsNABHHospital OperationsAdministrationClinicalOperationsMedication AdministrationHospitalPosted 12 Days AgoManager - Medical Operation & QualityCryoviva Biotech3.3250 reviewsGurugramQualityHospital OperationsNABHPatient CareClinical OperationsMedical OperationsHospitalManagementClinicalPosted 24 Days AgoDeputy Medical Superintend /Medical SuperintendentPeople Alliance WorkforcePosted by People Alliance WorkforceUdaipur, Indore, AhmedabadMedical DirectorClinical HeadSuperintendent ActivitiesHealthcare ManagementNABHHEALTHCAREHospital AdministrationMedical ServicesInternal MedicineHospital ManagementMULTISPECIALITYOPERATION HEADMedical AffairsMedicalHospitalClinicalDirectOperationsPosted 5 Days AgoRoles from top companiesDeputy Medical SuperintendentLarge Healthcare Company7-12 Yrs11-15 Lacs P.A.MumbaiHiring for one of these companies2d agoSr. Director OperationsFirm in Medical Services Sector13-21 Yrs15-22 Lacs P.A.Pune, AhmedabadHiring for one of these companies3d agoRegister to unlockJobs you might be interested inSr Manager/DGM/GM Medical ServicesSeven Hills hospital - ma...4.3709 reviewsMumbai SuburbanPosted 22 Days AgoManager - Medical ServicesJaslok Hospital & Researc...3.8197 reviewsMumbaiPosted 7 Days AgoDeputy Medical SuperintendentLifebridge Group3.27 reviewsBengaluru(Indira Nagar)Posted 2 Days AgoMedical Superintendentcorporate hospitalPosted by Hunt & Scouts SearchIndore, DurgapurPosted 11 Days AgoCenter HeadVishwanand Kendra 3.9186 reviewsPune(Swar Gate)Posted 17 Days AgoReviewsView all709 employee reviews5.0rated by Clinical Associate in MumbaiLikesJust started about a day ago,, starting with the induction, positively overwhelming but yet at the same time the whole team HR, Admin, particular department, other departments everyone is so very much helpful, already feels like a big huge family, it is chaotic, difficult but at the same time everyone is helpful at each given time. Especially Ms Homa Merchant ma'am, she is one the leader personality that i have come across that i inspire to be. She's full of positive values. And her training is one of the best I have ever attended. The whole infrastructure is amazing but Temple is exceptionally beautiful Thankyou.DislikesAs of now, nothing that I have come across that I don't like. Requesting to make prayer place for every religion since we r in India with multiple religions, should be able to help us show respect to each and all. ThankyouRead full reviewPowered bySalary insightsSenior Medical Services Manager in Sir Hn Reliance Foundation Hospital typically earns between₹18.1 - ₹20 L/yrSee detailed salary breakupPowered byBenefits & PerksView all35 employees reported these benefitsHealth & Wellness SupportLearning & Development SupportPerformance BonusTransport / Travel SupportFree MealRelocation AssistancePowered by

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