BPO Customer Support Executive Jobs For Freshers - Coimbatore

As a BPO Customer Support Executive, you will play a vital role in ensuring customer satisfaction and addressing their needs. You will be based in Coimbatore and work full time in the office. This role is ideal for candidates with 0 to 2 years of experience and offers opportunities for growth and learning.Key Responsibilities:- Responding to Customer Queries: Address customer questions and concerns via phone, email, or chat, ensuring that all interactions are handled with professionalism and empathy.- Problem-Solving: Identify and resolve customer issues by listening carefully and providing appropriate solutions, while ensuring a smooth customer experience.- Documentation: Maintain accurate records of customer interactions and transactions in the system for future reference and to help improve services.- Feedback Collection: Gather customer feedback after interactions to identify areas for improvement and communicate these insights to management.- Product Knowledge: Stay updated on the companys products and services to provide accurate information and support to customers.Required Skills and Expectations:- Strong communication skills, both verbal and written, to convey information effectively to customers.- A basic understanding of customer service principles and a positive attitude toward helping others.- Ability to handle challenging situations calmly and professionally.- Proficiency in using computers and customer management software.- A strong willingness to learn and adapt in a fast-paced environment.- Educational qualifications should include any degree such as , , , , , , or relevant diplomas.Experience0 - 2 YearsNo. of Openings50EducationGraduate (B.A, B.C.A, B.B.A, B.Com, B.Sc, B.Tech/B.E, CS, Certificate/Diploma/Others)RoleBPO Customer Support ExecutiveIndustry TypeCall Centre / BPO / ITES / LPOGender[ Male / Female ]Job CountryIndiaType of JobFull TimeWork Location TypeWork from OfficeFace Interview LocationTeta Work force Management 3rd floor,,Big bell complex, DB Road,R S Puram Coimbatore