Job description
Executive - Voice/Non Voice- Nagpur Posted by Hexaware Technologies Kolkata,Mumbai,New Delhi,Hyderabad,Pune,Chennai,Bengaluru Posted: imported by Jeevika JobsPopular categoriesIT jobsSales jobsMarketing jobsData Science jobsHR jobsEngineering jobsJobs in demandFresher jobsMNC jobsRemote jobsWork from home jobsWalk-in jobsPart-time jobsJobs by locationJobs in DelhiJobs in MumbaiJobs in BangaloreJobs in HyderabadJobs in ChennaiJobs in PuneCompaniesExplore categoriesUnicornMNCStartupProduct basedInternetExplore collectionsTop companiesIT companiesFintech companiesSponsored companiesFeatured companiesResearch companies by AmbitionboxInterview questionsCompany salariesCompany reviewsSalary CalculatorServicesAI career toolsNeo AI job agentResume score checkerAI resume makerInterview Q&AAI mock interviewLive AI interviewPremium servicesNaukri ProMost popularExpert resume writingExpert power profileAI BootcampsNewFree resourcesResume samplesJob letter samplesSearch jobs hereLoginRegisterFor employersBuy onlineNaukri Talent CloudEmployer LoginExecutive - Voice/Non Voice- NagpurHexaware Technologies3.48.3K Reviews0 - 3 yearsNot DisclosedKolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, BengaluruPosted: 3+ weeks agoOpenings: 1Applicants: 100+Executive - Voice/Non Voice- NagpurHexaware Technologies3.48.3K ReviewsJob description Escalates customer issues appropriately and correctly. Demonstrates timely accurate and professional customer service. Maintains a positive and professional demeanor and portrays the company in a positive light. Demonstrates knowledge and use of departmental resources, policies and procedures. Maintains email handle time, while remaining friendly and informative (after call email to customers). Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions. Demonstrates appropriate sense of urgency for customer responses. Criteria: Should be ready to work in flexible shifts (US shifts majorly) - 24 7 process. Adherence to company policies, rules and regulations. To follow quality processes thoroughly using checklist standards. Excellent English communication skills. Soft skills: Ability to effectively communicate his/her thoughts in a well-organized manner. Excellent, live writing skills. Example: Ability to type a minimum of 22 words per minute with few grammatical errors in a back-and-forth conversation with a customer. Friendly and upbeat style. Ability to handle difficult or irate customers effectively. Ability to set expectations and deliver information in a positive and articulate way. Investigates and takes action to meet customer s needs. Solves routine problems effectively, gathering the information necessary from the customer. Professional and positive in interactions with others and can establish rapport quickly. Role: Non Voice - Other,Industry Type: IT Services & Consulting,Department: Customer Success, Service & Operations,Employment Type: Full Time, PermanentRole Category: Non VoiceEducationUG: Any GraduatePG: Any Postgraduateread moreKey SkillsLoopTyping speedUsageSenior ExecutiveCustomer serviceAbout the companyHexaware Technologies IT Services & ConsultingFortune India 500Indian MNCB2BTOPFollow1241.6k followers OverviewWe're a community of 32,000+ Hexawarians dedicated to one singular purpose: creating smiles through great people and technology. With a presence in 54 offices across 28 countries, we enable enterprises worldwide to embark on their digital transformation journey with scale and speed.As an employer of choice for over three decades, we're more than just a workplace. We put people at the center of everything we do. Our diverse and inclusive work environment, paired with dynamic learning and development programs, empowers our teams to innovate, collaborate, and drive meaningful change. We’re driven by our shared vision of becoming the world’s most loved digital transformation partner—a trusted ally in shaping a brighter tomorrow. Visit www.hexaware.com to learn more about how we’re transforming lives and businesses globally. read moreOur Purpose: Creating SmilesCreating smiles with great people & technologyHexawarians wake up every day with a singular purpose: to create smiles through great people and technology.Our collective mission is about more than the bottom line: it’s about the impact we have in the world and the opportunity to inspire delight every day and uncover new possibilities.We believe technology should be used for more than just making something digital for digital’s sake, it should solve problems that were previously not solvable. It should encourage us to dream big and find new answers. Let’s dream together. read moreCompany InfoLink:Hexaware Technologies websiteAddress: Navi MumbaiBeware of imposters! Naukri.com does not promise a job or an interview in exchange of money. Fraudsters may ask you to pay in the pretext of registration fee, Refundable Fee…Read moreHexaware Technologies rolesyou might be interested inDot Net Developer (Angular + Azure+ Aks)6-10 YrsNoida, Pune, BengaluruPosted 25 Days Ago.NET Software Developer (Azure Saas)6-10 YrsNoida, Pune, BengaluruPosted 25 Days AgoServicenow Architect12-18 YrsNoida, Bengaluru, Mumbai (All Areas)Posted 13 Days AgoAwards & Recognitions2026The Economic Times Best Organisations for Women 20262026Second-Fastest-Growing Indian IT Services Brand by Brand Value2025Hexaware Recognized Among India’s Best Brands 20252023Hexaware achieves one of the highest organic brand value growth in the IT Services Industry in Brand Finance’s India Report 20232023Outstanding Best Practices Award at International Work Force Management Summit2023ET Edge Best Tech Brands2023Hexaware Technologies and The ORDRE Group together won the 2023 ISG ANZ Paragon Awards™ in the Transformation categoryCompany verified benefitsView allRewards and RecognitionHexaware always encourages & rewards the talents for their exemplary contribution and cred... read morePaid time off•Monthly credit of Earned leave. •Leave encashment beyond 42 days. •Special Sick Leave in ... read moreReviewsView all8.3K employee reviews4.0rated by Customer Service Associate in NagpurBehaviour of Team leaders .Read full reviewFollow Hexaware Technologies to receive the latest job postings and alerts1241.6k followersPowered byBenefits & PerksView all610 employees reported these benefitsLearning & Development SupportHealth & Wellness SupportTransport / Travel SupportFree MealPerformance BonusRelocation AssistancePowered by Recommended for youKnow moreAI-enhanced profileGet noticed by recruiters by increasing profile views upto 3 timesNaukri Pro builds an AI enhanced profile and keeps it active in searches. 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