Senior Relationship Manager

Senior Relationship Manager

Posted by IDFC FIRST Bank

Ludhiana,Mohali,Punjab

Posted: imported by Jeevika

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The role focuses on maximizing profitability, meeting business targets, and minimizing risk while ensuring strict compliance with regulatory guidelines. Acting as the primary point of contact for clients, the role involves driving customer penetration across current accounts, retail assets, and government banking products, contributing to the bank’s overall objectives.Key ResponsibilitiesPrimary Responsibilities Ensure seamless customer onboarding by implementing best-in-class servicing standards and processes. Develop deep client relationships to position the bank as the preferred banking partner. Spearhead business generation within regulatory and risk parameters to expand trade volumes for the Government Banking Group. Establish partnerships with financial institutions to share revenue streams and realize synergies. Understand client needs, business models, and sector characteristics to structure tailored solutions. Ensure accurate and timely KYC compliance and risk categorization. Drive acquisition of high-value accounts after thorough due diligence. Ideate and implement strategies to create diversified revenue streams and facilitate campaigns for customer penetration. Analyze client financial reports to identify early warning signals and mitigate risks. Monitor portfolios and flag potential issues while maintaining regular client touchpoints. Perform credit analysis as mandated by RBI guidelines. Gather and leverage market intelligence to adopt best practices. Build and maintain strong relationships with internal and external stakeholders to achieve business goals. Collaborate with internal teams (Treasury, Risk, Compliance, Legal) to ensure efficient processes and desired outcomes. Develop mechanisms to measure and monitor customer satisfaction and implement process improvements. Ensure high-quality customer service and address complaints to maintain satisfaction and grow treasury business.Managerial & Leadership Responsibilities Champion a customer-first culture by driving high service standards across the team. Attract and retain top talent for key roles within the reporting structure. Monitor employee productivity, hiring quality, and attrition rates; implement improvements as needed.What We Are Looking ForEducation Graduate in any discipline. Postgraduate degree preferred, ideally MBA in Finance.Experience Minimum 12 years of relevant experience in Government Banking.Skills and Attributes Strong relationship management and client servicing skills. Excellent communication and negotiation abilities. Deep understanding of government banking products and compliance requirements. Proven ability to lead teams and drive business growth. Analytical mindset with attention to detail. Ability to collaborate effectively across functions and manage complex client requirements. Strategic thinking and problem-solving capabilities.Role: Relationship Manager,Industry Type: Banking,Department: BFSI, Investments & Trading,Employment Type: Full Time, PermanentRole Category: Banking OperationsEducationUG: Any GraduatePG: MBA/PGDM in Any Specializationread moreKey SkillsNegotiationCustomer ServiceGovernment BankingCustomer SatisfactionServicingBanking ProductsCredit AnalysisStrategic ThinkingCommunication SkillsPenetrationRelationship ManagementClient ServicingTascPreferred BankingMonitoringClient RelationshipAbout the companyIDFC FIRST Bank 4.0 16.6K employee reviewsCorporateFinancial ServicesB2CB2BBankingFollow275.6k followers OverviewOur vision is to build a world-class Bank in India, founded with principles of Ethical, Digital, and Social Good Banking. To read more about our Bank, visit here. Life at IDFC FIRST BankLife at IDFC FIRST Bank is about making a meaningful impact in an environment where creativity, collaboration, and innovation thrive. Guided by our ‘Always You First’ philosophy, we support our employees in achieving both professional and personal growth. Whether at work or beyond, our culture empowers people to pursue their passions, stay inspired, and feel connected. read moreCompany InfoLink:IDFC FIRST Bank websiteAddress:Mumbai, MaharashtraBeware of imposters! Naukri.com does not promise a job or an interview in exchange of money. Fraudsters may ask you to pay in the pretext of registration fee, Refundable Fee…Read moreIDFC FIRST Bank rolesyou might be interested inAssociate Manager-Acquisition (Corporate Salary)0-3 YrsDelhi / NCRPosted 4 Days AgoTeller0-1 YrsIndia, DelhiPosted 4 Days AgoAssociate Manager-Acquisition (Household)0-2 YrsIndia, DelhiPosted 4 Days AgoKey highlights at IDFC FIRST BankSalary & BenefitsHighly ratedCompany CultureHighly ratedSkill DevelopmentHighly ratedAwards & Recognitions2026IDFC FIRST Bank wins Gallup Exceptional Workplace Award Strengths2025Recognized amongst the 'World's Best Banks 2025’ by Forbes2025IDFC FIRST Bank Mobile Banking app ranked 2 globally2025Green Champion Award AT CIl IGBC GREEN BUILDING CONGRESS 20252025IDFC FIRST Bank recognized amongst India’s Best Employers 2025 by TIME and Statista2025Recognized with FE India's Best Banks Award for 'Best Digital Bank'2025Best CMS Bank of the Year, Asian Banking & Finance Wholesale BankingReviewsView all16.6K employee reviews4.0rated by Senior Relationship Manager in PuneVery good work culture and salary Only office politics will not get the path to pramoteRead full reviewFollow IDFC FIRST Bank to receive the latest job postings and alerts275.4k followersPowered bySalary insightsSenior Relationship Manager in IDFC FIRST Bank typically earns between₹7.7 - ₹9.8 L/yrSee detailed salary breakupPowered byBenefits & PerksView all886 employees reported these benefitsHealth & Wellness SupportLearning & Development SupportTransport / Travel SupportPerformance BonusFree MealRelocation AssistancePowered by

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