Customer Care Executive

Job highlights

• PF, Health Insurance, ESI (ESIC)Job DescriptionResponsibilties:· Responsible for managing large volume of calls/emails/chats.· Should have good experience in Telugu/ Malayalam Voice· Identify and assess customers needs to achieve satisfaction· Build sustainable relationships and trust with customer accounts through open and interactive communication· Provide accurate, valid and complete information by using the right methods/tools· Take the extra mile to engage customers· Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed· Understanding and striving to meet or exceed contact center metrics while providing excellent consistent customer service· Escalate well deserved calls to the Escalations team as per the defined standards and protocol· Follow communication procedures, guidelines and policies Show moreJob roleWork locationSkyline Icon, Andheri - Kur

Responsibilties: ·        Responsible for managing large volume of calls/emails/chats. ·        Should have good experience in Telugu/ Malayalam Voice ·        Identify and assess customers needs to achieve satisfaction ·        Build sustainable relationships and trust with customer accounts through open and interactive communication ·        Provide accurate, valid and complete information by using the right methods/tools ·        Take the extra mile to engage customers ·        Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed ·        Understanding and striving to meet or exceed contact center metrics while providing excellent consistent customer service ·        Escalate well deserved calls to the Escalations team as per the defined standards and protocol ·        Follow communication procedures, guidelines and policies