IT Support Specialist (Salesforce Application Support)

Respond to support requests received via email, phone, and virtual meetings. Troubleshoot, research, and resolve application-related issues. Log, track, and monitor incidents using ticketing systems such as Jira and Salesforce Helpdesk. Ensure incidents are assigned the appropriate priority, category, and impact. Validate reported issues, identify root causes, and reproduce system defects. Escalate complex issues to the appropriate technical teams and track them through resolution.