Customer Care Executive

Job highlights

• PF, Health Insurance, ESI (ESIC)Job DescriptionKey ResponsibilitiesBlended Channel Management: Alternate seamlessly between incoming customer phone calls and written tickets (email/live chat).Escalation Resolution: Defuse high-stress phone calls regarding lost packages, incorrect deliveries, or payment declines.Order Troubleshooting: Update order records, verify shipping addresses, process cancellations, and issue replacement items.Transaction Validation: Verify banking codes and fraud alerts on billing discrepancies before releasing account credits.CRM Data Entry: Log detailed, concise call notes and chat transcripts in the customer database simultaneously while speaking.Required Skills and QualificationsExperience: At least 1 year of customer support experience, specifically within a blended or semi-voice process.Verbal Communication: Strong spoken English with excellent diction, a professional phone etiquette, and active listening skills.Written Communication: Ability to compose gra

Key Responsibilities Blended Channel Management : Alternate seamlessly between incoming customer phone calls and written tickets (email/live chat). Escalation Resolution : Defuse high-stress phone calls regarding lost packages, incorrect deliveries, or payment declines. Order Troubleshooting : Update order records, verify shipping addresses, process cancellations, and issue replacement items. Transaction Validation : Verify banking codes and fraud alerts on billing discrepancies before releasing account credits. CRM Data Entry : Log detailed, concise call notes and chat transcripts in the customer database simultaneously while speaking. Required Skills and Qualifications Experience : At least 1 year of customer support experience, specifically within a blended or semi-voice process. Verbal Communication : Strong spoken English with excellent diction, a professional phone etiquette, and active listening skills. Written Communication : Ability to compose grammatically correct, empathetic, and jargon-free text responses. Multitasking Proficiency : Proven ability to navigate multiple database tabs and systems while holding a live phone conversation. Technical Setup : Comfort using helpdesk ticketing platforms