Job description
Welcoming and checking in guests and giving them room keys. Checking guests out , preparing bills, and processing payments. Managing reservations , including new bookings, cancellations, and changes. Answering phone calls, emails, and guest questions about rooms and hotel services. Providing information about facilities, local attractions, transportation, and nearby services. Handling guest requests and complaints politely and finding solutions. Communicating with housekeeping and maintenance when rooms need cleaning or repairs. Keeping guest and reservation records accurate and protecting guests' personal information. Handling enquiries from Make my trip, goibibo, etc
Role details
Department: Admin / Back Office / Computer Operator Industry: Admin / Back Office / Computer Operator Role category: Front Office / Receptionist Education: 12th Pass
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Warning signs
- Requests for registration, interview, security, training or refundable fees.
- Requests for OTPs, passwords, card details or bank-account credentials.
- Instant selection or an offer letter without a proper interview.
- Unrealistic salary promises or pressure to act immediately.
- Messages from unofficial domains, personal emails or unknown numbers.
- Requests to communicate or pay outside the employer’s verified process.
- Requests to install unknown applications, screen-sharing tools or remote-access software.
- Recruiters using look-alike domains, misspelled company names or unverifiable profiles.
- Requests to purchase equipment, courses or documents from a specified person.
Protect yourself
- Independently verify the employer, recruiter and job information.
- Check the company’s official website, address and contact details before responding.
- Confirm important communication through an official company email domain.
- Request a written job description and carefully review every offer condition.
- Never transfer money to obtain an interview, job or offer letter.
- Do not share OTPs, passwords or confidential banking information.
- Never install remote-access software or share your screen with an unknown recruiter.
- Do not hand over original identity, education or employment documents.
- Share identity documents only after verification and add the intended purpose where appropriate.
- Keep copies of suspicious emails, messages, numbers and payment requests.
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