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Z
Workforce Management specialist
Zillion Technologies, Inc. Verified employer
Actively hiring · Posted 17d ago · JEV2609568FCCE562
SalarySalary not disclosed
Experience6–10 yrs
LocationVienna, VA
Work modeHybrid · Contract
Openings1
EducationAny Graduate - Any Specialization, Any Post Graduate - Any Specialization, Any Doctorate - Any Specialization
Shift9am-6pm
IndustryIT - Consulting Services / Advisory Services
Job description
Forecast contact volume, staffing requirements, and schedule coverage to meet service levels. Monitor real-time queue metrics, agent adherence, and shrinkage to optimize intraday performance. Build, maintain, and adjust shift schedules, time-off requests, and capacity planning models. Analyze operational data to deliver actionable insights on productivity, trends, and SLA performance.
Key skills
How to apply
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- Apply with one tap — your profile is shared directly with Zillion Technologies, Inc..
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