Service Coordinator

Position: Service Coordinator Job Type: Full-Time | On-Site Experience: 1–3 Years preferred Location: Shoolin Engineering Pvt. Ltd Key Responsibilities Coordinate and schedule service visits for customers. Receive and handle customer service requests through calls and WhatsApp. Coordinate with technicians and assign service/installation jobs. Maintain daily records of service calls, pending jobs, completed jobs, and follow-ups. Communicate with customers regarding service schedules, technician visits, and job status. Prepare and maintain service-related reports, documents, and records. Follow up with customers after service completion for feedback and pending issues. Coordinate spare parts/material requirements with the concerned team. Track technician field visits and service activities. Visit customer locations when required for field coordination, inspection, follow-up, installation, or service-related work. Support technicians during field assignments and ensure jobs are completed on time. Coordinate with the sales and technical teams for smooth customer service. Handle any other service-related work assigned by management. Required SkillsGood communication and customer-handling skills. Basic knowledge of MS Excel and computer operations. Good coordination and follow-up skills. Ability to manage multiple service requests. Willingness to travel for field work/customer visits when required. Responsible, punctual, and organized. Preferred CandidateCandidates with experience in service coordination, customer support, field service, technical coordination, or similar roles will be preferred.