Manager/Sr Manager-Customer Relationship Management

Manager/Sr Manager-Customer Relationship Management

Posted by Leading IT MNC

Jaipur

Posted: imported by Jeevika

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Handle and monitor complaints received through RBI and other regulatory grievance portals, ensuring timely closure within prescribed timelines. Develop and implement customer retention strategies to reduce churn and improve customer loyalty. Identify at-risk customers and execute retention and win-back initiatives through CRM. Oversee CRM operations, workflows, automation, dashboards, and data accuracy. Monitor complaint TAT, customer satisfaction, retention metrics, and other CRM KPIs. Prepare MIS, root cause analysis, and retention reports to drive continuous improvement. Ensure compliance with RBI customer service and grievance redressal guidelines. Lead and mentor the CRM team while collaborating with operations, sales, and product teams to enhance the overall customer experience.Role: Customer Success, Service & Operations - Other,Industry Type: NBFC,Department: Customer Success, Service & Operations,Employment Type: Full Time, PermanentRole Category: Customer Success, Service & Operations - OtherEducationPG: MBA/PGDM in Any SpecializationKey SkillsSkills highlighted with ‘‘ are preferred keyskillsCustomer SupportCustomer ExperienceCustomer SatisfactionCustomer EngagementAbout company Namdev Finvest Private Limited is registered under the Companies Act 1956 and the Companies Act 2013. Namdev is a Reserve Bank of India (RBI) registered Non deposit Taking Non Banking Finance Company under the category Investment and Credit Company (ICC) .Namdev started operations in 2013 providing loans to MSMEs to achieve their dreams and making impact on lives of the underserved. Namdev believes that whether you take loan for livestock, business, etc. or sugarcane crushing machine or spinning lathe for your business you are essentially making an investment in your dream of improving the living standard of your family and building your community. Namdev aims to support and create enabling opportunities for MSME businesses as they are key to transform rural India or Bharat -where the majority of Indians live.Namdev is headquartered in Jaipur with branch network in Rajasthan, Gujarat and Punjab. Namdev is into Secured MSME lending, Two Wheeler financing, etc. Namdev offers loans for income generating assets and creates a financial discipline and enhances the livelihoods for borrows. Namdev caters to customers in rural and semi-urban locations helping customers realise their entrepreneurial dreams. Namdev is offering solutions to challenges faced by borrowers due to inadequate documentation. Namdev has addressed this challenge and evolved proprietary credit rating and collateral assessment model. Namdev proprietary model is the foundation for credit underwriting processes, collection process which helps Namdev to serve customers across similar markets in India. Namdev's empathetic yet efficient processes have helped build financial discipline among the customers and helped them improve their livelihoods. The process helps Namdev to keep the collections amongst the best in the industry and earn the trust and goodwill of lenders and investors.Company InfoAddress:S-1, S-7-8,SHREE NATH PLAZA, SECOND FLOOR,NEAR SAG , JAIPUR, Rajasthan, IndiaBeware of imposters! Naukri.com does not promise a job or an interview in exchange of money. 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However, it appears that certain senior officials are creating unnecessary roadblocks in business operations. If this issue is not addressed in time, it could hinder the company's future growth and progress.DislikesDespite having strong potential and leadership at the top, the company’s growth is being slowed down due to internal favoritism and family-based bias in key positions. This kind of approach is restricting merit-based decision-making and could negatively impact long-term business expansion if not addressed timely.Read full reviewPowered bySalary insightsSenior Relationship Manager in Namdev Finvest typically earns between₹3.4 - ₹3.8 L/yrSee detailed salary breakupPowered byBenefits & PerksView all5 employees reported these benefitsHealth & Wellness SupportLearning & Development SupportPerformance BonusFree MealTransport / Travel SupportRelocation AssistancePowered by

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