Back Office Coordinator

Job highlights

• Travel Allowance (TA)Job DescriptionBooking Management: Oversee individual and group reservations across all channels (phone, email, property management systems, and online travel agencies).Revenue Optimization: Collaborate with the revenue manager to apply dynamic pricing, manage room inventory, and set up room blocks for events.Department Coordination: Work closely with the front office, sales, and housekeeping teams to align room availability, handle special requests, and ensure a smooth guest journey.Reporting and Forecasting: Analyze booking patterns and market demand to prepare occupancy forecasts and revenue reports.Technical Skills: Proficiency in hotel Property Management Systems (PMS) like Opera, channel managers, and online distribution platforms.Soft Skills: Strong communication, leadership, negotiation, and problem-solving abilities under pressure.Core ResponsibilitiesDirect & On-Call Sales Execution: Personally handle high-value phone inquiries and complex guest bookings.

Booking Management : Oversee individual and group reservations across all channels (phone, email, property management systems, and online travel agencies). Revenue Optimization : Collaborate with the revenue manager to apply dynamic pricing, manage room inventory, and set up room blocks for events. Department Coordination : Work closely with the front office, sales, and housekeeping teams to align room availability, handle special requests, and ensure a smooth guest journey. Reporting and Forecasting : Analyze booking patterns and market demand to prepare occupancy forecasts and revenue reports. Technical Skills : Proficiency in hotel Property Management Systems (PMS) like Opera, channel managers, and online distribution platforms. Soft Skills : Strong communication, leadership, negotiation, and problem-solving abilities under pressure. Core Responsibilities Direct & On-Call Sales Execution : Personally handle high-value phone inquiries and complex guest bookings. Implement upselling techniques (e.g., room upgrades, resort packages, spa additions) during phone calls to maximize total guest spend. Online Channel Management : Maintain accurate room inventory and rate parity across the resort's direct website booking engine and Online Travel Agencies (OTAs) like Expedia and Booking.com to prevent overbookings. Travel Agent & B2B Relations : Serve as the primary point of contact for external travel agents and wholesale partners. Manage agent commissions, process booking references, and coordinate custom group blocks for corporate retreats or weddings. Inventory Control : Actively monitor daily room availability in the Property Management System (PMS). Strategically manage minimum-stay restrictions during peak resort seasons or holiday weekends. Cross-Department Synergy : Maintain a tight loop with the Front Office and Housekeeping to coordinate VIP arrivals, early check-ins, and specific room allocations (e.g., ocean views, adjoining rooms). Some time Travel to Resort & meeting with staff