Senior Manager

Senior Manager

Posted by FMCG Company (Undisclosed)

Mumbai

Posted: imported by Jeevika

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Mumbai( Kala Ghoda )Posted: 2 weeks agoOpenings: 1Applicants: 25Senior ManagerFMCG Company (Undisclosed)Posted by Seven Mountain ServicesJob description JOB DESCRIPTIONSenior Manager Sweets, Bakery & Caf OperationsLocation: MumbaiPosition: Senior ManagerDepartment: OperationsReporting To: General Manager / ManagementAbout the CompanyDelhi-based food business launching its first branch in Mumbai. The company is expanding into the Mumbai market with a focus on delivering high-quality sweets, bakery products, caf offerings, and an excellent customer experience.This is an exciting opportunity for an experienced operations professional to play a key role in establishing and successfully managing the Mumbai outlet.Position SummaryWe are looking for an experienced and result-oriented Senior Manager with strong expertise in managing sweets, bakery, and caf outlet operations.The candidate will be responsible for the overall performance of the outlet, with a strong focus on sales growth, customer satisfaction, product quality, team management, operational excellence, cost control, and profitability.The ideal candidate should be hands-on, commercially focused, customer-oriented, and capable of managing a fast-paced food retail environment.Key Responsibilities1. Outlet OperationsManage day-to-day operations of the sweets, bakery, and caf outlet.Ensure smooth functioning of all operational activities from opening to closing.Maintain high standards of service, hygiene, cleanliness, and operational discipline.Ensure adherence to company SOPs, processes, and operating standards.Coordinate with Production, Kitchen, Stores, Purchase, Accounts, and Management teams.2. Sales & Business DevelopmentDrive daily, monthly, and annual sales targets.Develop strategies to increase footfall, average transaction value, repeat customers, and overall revenue.Monitor sales performance and identify opportunities for business growth.Implement promotional activities and local marketing initiatives in coordination with Management.Track competitors, market trends, pricing, and customer preferences.3. Customer ExperienceEnsure an excellent customer experience across the outlet.Handle customer feedback, complaints, and service issues professionally and promptly.Develop strong customer relationships and encourage repeat business.Monitor service standards and improve customer satisfaction.4. Team ManagementLead, supervise, and motivate outlet staff, including sales, service, caf, and support teams.Prepare staff schedules and ensure adequate manpower availability.Monitor employee performance, attendance, grooming, discipline, and productivity.Conduct on-the-job training and ensure employees follow service and operational standards.Build a positive and customer-focused team culture.5. Product Quality & PresentationEnsure consistency in taste, freshness, quality, portioning, packaging, and presentation.Coordinate with the production/kitchen team to maintain product standards.Monitor product availability and ensure minimum stock-outs during business hours.Ensure proper handling, storage, display, and rotation of food products.6. Inventory & Cost ControlMonitor inventory of sweets, bakery products, caf ingredients, packaging materials, and other consumables.Control wastage, pilferage, expiry, and product losses.Ensure proper stock handling and FIFO/FEFO practices.Monitor food costs, operating expenses, and resource utilization.Coordinate with Purchase and Stores for timely replenishment.7. Food Safety & HygieneEnsure strict compliance with food safety, hygiene, sanitation, and cleanliness standards.Ensure employees follow personal hygiene and food-handling practices.Maintain proper documentation and records as required.Support internal and external audits and regulatory inspections.8. MIS & Performance MonitoringPrepare and review daily/weekly/monthly sales and operational reports.Track key outlet KPIs including sales, margins, wastage, customer complaints, manpower productivity, and expenses.Provide regular performance updates and business insights to the General Manager/Management.Take corrective action wherever performance is below target.Key Performance Indicators (KPIs)Sales and revenue growthOutlet profitabilityCustomer satisfaction and repeat businessAverage transaction valueFootfall conversionProduct wastage and food costInventory accuracy and stock controlProduct quality and availabilityEmployee productivity and retentionHygiene and food safety complianceCandidate ProfileGraduate in Hotel Management, Hospitality, Business Management, or a related field preferred.812+ years of relevant experience in sweets, bakery, caf, QSR, restaurant, food retail, or FMCG outlet operations.Strong hands-on experience managing retail food outlets and customer-facing operations.Proven experience in achieving sales targets and managing outlet profitability.Strong team leadership and people-management skills.Good understanding of inventory, food cost, wastage, and operational controls.Strong knowledge of food safety, hygiene, and customer service standards.Excellent communication, interpersonal, problem-solving, and decision-making skills.Should be willing to work in a hands-on operational role and manage the outlet during peak business hours, weekends, and festive periods.Preferred Industry ExperienceCandidates from Sweets & Mithai, Bakery, Caf, QSR, Restaurant, Food Retail, FMCG, or Premium Food & Beverage brands will be preferred.LocationMumbaiEmployment TypeFull-time Senior ManagementCompensationAs per experience, capability, and suitability of the candidate.Role: Operations Manager,Industry Type: FMCG,Department: Customer Success, Service & Operations,Employment Type: Full Time, PermanentRole Category: OperationsEducationUG: B.Sc in Food TechnologyKey SkillsSkills highlighted with ‘‘ are preferred keyskillsSales & Business DevelopmentFood Safety & HygieneOutlet OperationsMIS & Performance MonitoringProduct Quality & PresentationTeam ManagementCustomer ExperienceAbout companyDelhi-based food business that is expanding its presence to Mumbai with the launch of its first Mumbai branch Company InfoAddress:Mumbai Kala GhodaBeware of imposters! 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