Chat Support Executive

Job highlights

• PF, ESI (ESIC)Job DescriptionKey ResponsibilitiesHandle customer queries and requests through email.Understand customer concerns and provide accurate resolutions.Assist customers with banking-related products and services.Handle queries related to account services, transactions, cards, payments, and other banking services.Verify and process customer requests according to defined procedures.Maintain accurate records of customer interactions and requests.Follow banking process guidelines, quality standards, and data-security procedures.Escalate complex or unresolved issues to the appropriate team.Ensure timely responses and resolution of customer queries.Maintain confidentiality of customer and banking information.Coordinate with internal teams whenever required to resolve customer concerns.Deliver professional and customer-friendly communication through email.Show moreJob roleWork locationHebbal Kempapura, Bengaluru, Karnataka, IndiaDepartmentCustomer SupportRole / CategoryCustomer Supp

Key ResponsibilitiesHandle customer queries and requests through email. Understand customer concerns and provide accurate resolutions. Assist customers with banking-related products and services. Handle queries related to account services, transactions, cards, payments, and other banking services. Verify and process customer requests according to defined procedures. Maintain accurate records of customer interactions and requests. Follow banking process guidelines, quality standards, and data-security procedures. Escalate complex or unresolved issues to the appropriate team. Ensure timely responses and resolution of customer queries. Maintain confidentiality of customer and banking information. Coordinate with internal teams whenever required to resolve customer concerns. Deliver professional and customer-friendly communication through email.