Job description
Reservation Executive Posted by Eostre Hospitality Llp India Posted: imported by Jeevika JobsPopular categoriesIT jobsSales jobsMarketing jobsData Science jobsHR jobsEngineering jobsJobs in demandFresher jobsMNC jobsRemote jobsWork from home jobsWalk-in jobsPart-time jobsJobs by locationJobs in DelhiJobs in MumbaiJobs in BangaloreJobs in HyderabadJobs in ChennaiJobs in PuneCompaniesExplore categoriesUnicornMNCStartupProduct basedInternetExplore collectionsTop companiesIT companiesFintech companiesSponsored companiesFeatured companiesResearch companies by AmbitionboxInterview questionsCompany salariesCompany reviewsSalary CalculatorServicesAI career toolsNeo AI job agentResume score checkerAI resume makerInterview Q&AAI mock interviewLive AI interviewPremium servicesNaukri ProMost popularExpert resume writingExpert power profileAI BootcampsNewFree resourcesResume samplesJob letter samplesSearch jobs hereLoginRegisterFor employersBuy onlineNaukri Talent CloudEmployer LoginReservation ExecutiveEostre Hospitality Llp0 - 6 years1.25-1.75 Lacs P.A. (Including Variable: 25%)RemoteHiring office located in IndiaPosted: 2 weeks agoOpenings: 1Applicants: 100+Reservation ExecutiveEostre Hospitality LlpJob descriptionApply here: the RoleWe are looking for a Reservation Executive to handle booking enquiries, maintain complete and accurate reservation records, support guests before and during their stay, and collect and organize guest feedback.ResponsibilitiesAnswer reservation and guest calls and respond through WhatsApp, email and other channels.Communicate approved availability, rates, room details, booking conditions and property information clearly.Create and update bookings accurately in DJUBO and maintain consistent records across relevant OTA channels.Record modifications, cancellations, advances, payment status, guest information and special requirements.Follow up on pending enquiries and advances and help convert enquiries into direct bookings.Coordinate booking details and guest requirements with the hotel operations team.Handle routine guest questions, requests and complaints professionally and escalate serious or unresolved issues promptly.Contact guests for feedback where assigned, record it accurately and share recurring issues with the relevant team.RequirementsClear and professional spoken and written English and Hindi.Good computer proficiency and accuracy while entering booking and guest information.Patient, courteous communication and strong follow-up discipline.Ability to work independently and reliably during assigned reservation hours.Must have access to a desktop/laptop.Nice to HavesPrevious hotel reservations, front-office, guest-relations or hospitality customer-service experience.Familiarity with DJUBO or another hotel PMS/channel manager.Hands-on use of Booking.com, MakeMyTrip, Goibibo, Agoda and other OTA extranets.GujaratiQualificationsGraduate preferred.Relevant hotel or guest-contact experience.Role: Food, Beverage & Hospitality - Other,Industry Type: Travel & Tourism,Department: Food, Beverage & Hospitality,Employment Type: Full Time, PermanentRole Category: Food, Beverage & Hospitality - OtherEducationUG: Any GraduateKey SkillsSkills highlighted with ‘‘ are preferred keyskillsCommunication SkillsEnglishReservationComputer OperatingGuest ServiceHindiHotel BookingHotelAbout companyEostre Hospitality LLP operates boutique hotels and guest accommodation. Company InfoLink:Eostre Hospitality Llp websiteAddress:Floor No .: Ground Floor, Building No./Flat No .: C - 35, Name Of Premises/Building: Radha Garden, Road/Street: Polytechnic College Road, Nearby Landmark: National Highways Authority Of India, Locali, BIKANER, Rajasthan, IndiaBeware of imposters! Naukri.com does not promise a job or an interview in exchange of money. 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