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Quality Manager Posted by Leading B2B audit & advisory firms in India Kolkata Posted: imported by Jeevika JobsPopular categoriesIT jobsSales jobsMarketing jobsData Science jobsHR jobsEngineering jobsJobs in demandFresher jobsMNC jobsRemote jobsWork from home jobsWalk-in jobsPart-time jobsJobs by locationJobs in DelhiJobs in MumbaiJobs in BangaloreJobs in HyderabadJobs in ChennaiJobs in PuneCompaniesExplore categoriesUnicornMNCStartupProduct basedInternetExplore collectionsTop companiesIT companiesFintech companiesSponsored companiesFeatured companiesResearch companies by AmbitionboxInterview questionsCompany salariesCompany reviewsSalary CalculatorServicesAI career toolsNeo AI job agentResume score checkerAI resume makerInterview Q&AAI mock interviewLive AI interviewPremium servicesNaukri ProMost popularExpert resume writingExpert power profileAI BootcampsNewFree resourcesResume samplesJob letter samplesSearch jobs hereLoginRegisterFor employersBuy onlineNaukri Talent CloudEmployer LoginQuality ManagerGlobiva3.02.2K Reviews2 - 7 years5-10 Lacs P.A. KolkataPosted: 2 weeks agoOpenings: 1Applicants: 100+Quality ManagerGlobiva3.02.2K ReviewsJob descriptionGlobiva is hiring for Quality Manager for a voice process (Sales)Immediate joiner preferredDay shifts6 days workingSalary - Depending on interview and last salaryLocation - Kolkata Contact - HR -Priyanka - 9123922577 // Anand -9953117870Job responsibilities -Quality Assurance & Auditing,Process Handling, Retail Finance Operations, Root Cause Analysis (RCA), Process Improvement, Compliance & Risk Management, KPI & Dashboard Reporting, SOP Development, Customer Experience (CX), Training & Coaching, Stakeholder Management, Transaction Monitoring, Data Analysis, Calibration & Feedback Lead quality audits across multiple queues ensuring regulatory compliance and service excellence Improved process efficiency by 20% through QA scorecard redesign and workflow optimization Reduced error rates by 30% via structured coaching and RCA initiatives Built performance dashboards for leadership reviews and decision-making Led Business Quality (BQ) initiatives improving NPS by 15% Supported fintech-related quality checks including transaction validations and compliance monitoring Mentored QA team and trainers to improve audit consistency and capabilityRole: Quality Manager / Supervisor,Industry Type: BPM / BPO,Department: Quality Assurance,Employment Type: Full Time, PermanentRole Category: Business Process QualityEducationUG: Any GraduateKey SkillsQuality ControlAbout companywww.globiva.comCompany InfoAddress:2nd Floor, Plot No. 418-419 AIHP Signature, UDYOG VIHAR, PHASE IV, GURGAON Gurgaon, Haryana, GURGAON, Haryana, IndiaBeware of imposters! Naukri.com does not promise a job or an interview in exchange of money. Fraudsters may ask you to pay in the pretext of registration fee, Refundable Fee…Read moreSimilar jobsQuality ManagerGlobiva3.02173 reviewsKolkata(Sector 5 Salt Lake)Sales ProcessCall MonitoringCall AuditSales AuditSales OperationsSalesAuditingQuality managementProcessQualityPosted 14 Days AgoQuality ManagerTP3.842159 reviewsVadodaracustomer experiencebpoquality managementoperationsquality controlservice deliverybpo call centreauditingauditscommunication skillsManagementControlQualityCallingPosted 26 Days AgoQuality ManagerWyzmindz Solutions3.2198 reviewsNoida(Sector 63)Audit ComplianceCustomer SatisfactionQuality ManagementProcess ExcellenceCustomer ComplaintsAuditingProcessExcellenceQualityPosted 20 Days AgoQuality ManagerTP3.842159 reviewsMaladcustomer experiencebpoquality managementcustomer satisfactionquality controlprocess excellenceservice deliverybpo call centrecustomer complaintsauditscommunication skillsManagementControlQualityComplaintsPosted 26 Days AgoQuality ManagerHiring for Manager Quality @ North Bangalore.Posted by HIREXpertBengaluruQuality ManagementManagementQualityPosted 25 Days AgoRoles from top companiesLead AuditorLeading B2B audit & advisory firms in India4-8 Yrs3-8 Lacs P.A.Mumbai, Mumbai Suburban, Thane, Panvel, DombivliHiring for one of these companies2d agoQA EngineerLeading IT Firm5-10 Yrs7-11 Lacs P.A.Hyderabad, Ahmedabad, Chennai, Delhi / NCR, BengaluruHiring for one of these companies3d agoRegister to unlockJobs you might be interested inQuality ManagerLeading ClientPosted by APS Hr SolutionsKolkataPosted 6 Days AgoQuality ManagerLeading ClientPosted by APS Hr SolutionsKolkataPosted 6 Days AgoSenior Quality Assurance Executive / Kolkata / NABL LabSSP SolutionsKolkataPosted 13 Days AgoAssistant Quality ManagerSuraksha Diagnostics3.5683 reviewsKolkataPosted 9 Days AgoQuality ManagerTP3.842159 reviewsKolkataPosted 26 Days AgoReviewsView all2.2K employee reviews5.0rated by Quality Analyst in KolkataLikesIt's a very good companyDislikesNARead full reviewPowered bySalary insightsQuality Manager in Globiva typically earns between₹8.3 - ₹10.6 L/yrSee detailed salary breakupPowered byBenefits & PerksView all89 employees reported these benefitsLearning & Development SupportTransport / Travel SupportHealth & Wellness SupportPerformance BonusFree MealRelocation AssistancePowered by Recommended for youKnow moreAI-enhanced profileGet noticed by recruiters by increasing profile views upto 3 timesNaukri Pro builds an AI enhanced profile and keeps it active in searches. 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