Center Operations Manager

Job highlights

• Annual Bonus, Travel Allowance (TA), Petrol Allowance, Mobile Allowance, Internet Allowance, LaptopJob DescriptionRole:The Service Center Operations Manager will be responsible for managing the day-to-day operations, service quality, team performance, customer satisfaction, and business growth of the service center.Key Responsibilities:Manage daily service center operations and ensure smooth workflow.Monitor device inward, diagnosis, repair, QC, and delivery processes.Allocate jobs to technicians and ensure timely completion.Set and monitor daily/monthly service targets for the team.Ensure proper coordination between front desk, technicians, customers, and management.Monitor repair quality and ensure proper QC before delivery.Handle customer complaints, escalations, and service-related issues.Ensure accurate job-sheet, inventory, spare-parts, and payment records.Monitor spare-part usage and coordinate with the purchase/stock team.Reduce pending jobs, delays, repeat repairs, and custome

Role: The Service Center Operations Manager will be responsible for managing the day-to-day operations, service quality, team performance, customer satisfaction, and business growth of the service center. Key Responsibilities: Manage daily service center operations and ensure smooth workflow. Monitor device inward, diagnosis, repair, QC, and delivery processes. Allocate jobs to technicians and ensure timely completion. Set and monitor daily/monthly service targets for the team. Ensure proper coordination between front desk, technicians, customers, and management . Monitor repair quality and ensure proper QC before delivery . Handle customer complaints, escalations, and service-related issues. Ensure accurate job-sheet, inventory, spare-parts, and payment records. Monitor spare-part usage and coordinate with the purchase/stock team. Reduce pending jobs, delays, repeat repairs, and customer complaints. Ensure technicians follow proper repair procedures and company policies. Conduct regular team meetings and review individual performance. Train and guide staff to improve productivity and service quality. Monitor customer feedback, Google reviews, and service ratings. Identify opportunities to increase service revenue, spare-parts sales, and customer retention . Coordinate with management to implement new processes and improve profitability. Ensure cleanliness, discipline, safety, and professional standards at the service center. Prepare daily/weekly/monthly operational reports for management. Take responsibility for achieving service center operational and business targets .