Customer Relationship Officer(bpo)

Make outbound calls to existing and potential customers. ✅ Build and maintain strong customer relationships through professional communication. ✅ Follow up on customer inquiries, leads, and previous interactions. ✅ Explain products, services, offers, and investment-related information. ✅ Understand customer needs and recommend suitable solutions. ✅ Handle customer objections professionally and escalate issues when required.Lead, manage, and motivate team members. ✅ Monitor daily calling activity, productivity, and performance. ✅ Coach the team on objection handling and conversion techniques. ✅ Ensure timely follow-up of leads and maximize conversions. ✅ Track and report team performance to management. ✅ Achieve team targets and business objectives. ✅ Conduct regular training and performance feedback sessions. ✅ Maintain quality standards and process compliance.