Service Head

Job Purpose: We are looking for a responsible and proactive Service Head / Coordinator who will take complete ownership of our CCTV, surveillance and technical service operations , including both On-Site and Off-Site service activities . The person will be responsible for planning, coordinating, assigning, monitoring and closing service tasks , while ensuring that every customer complaint and installation/service requirement is handled within the committed timeline. The Service Head/Coordinator will act as the single point of coordination between customers, service engineers and management , ensuring a systematic, accountable and professional service operation. Performance will primarily be measured on: Service TAT • Pending Job Control • Customer Satisfaction • Engineer Productivity • First-Time Resolution • Installation Quality • Complaint Closure Rate