Job description
Lead and develop reservations and guest service teams. Manage contact center operations and customer escalations. Monitor KPIs to improve service, productivity, and sales. Collaborate with operations, sales, IT, and guest services teams. Optimize reservation processes and CRM systems. Ensure operational excellence, workforce planning, and customer satisfaction.
Roles and responsibilities
, , , Operations Manager
Key skills
Role details
Industry: FOOD, HOSPITALITY, TRAVEL & TOURISM, ITES / BPO / KPO / OUTSOURCING / CUSTOMER SERVICE / CALL CENTER / OPERATIONS Role category: Guest Services Manager, Reservations Manager, Customer Operations Manager, Operations Manager Education: Any Graduate - Any Specialization, Any Post Graduate - Any Specialization, Any Doctorate - Any Specialization
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