Job description
Handle customer queries and provide timely resolutions related to insurance policies and claims. Deliver excellent customer support through voice interactions with empathy and professionalism. Coordinate with internal teams to resolve customer issues efficiently. Maintain accurate records of customer interactions and service requests. Ensure high customer satisfaction by proactively identifying issues and providing effective solutions.
Roles and responsibilities
, Customer Service Executive / Officer, Customer Care Executive / Associate - Voice, Customer Care Executive / Associate - Voice
Key skills
Role details
Industry: MEDICAL / HEALTHCARE / HOSPITALS, BANKING / FINANCIAL SERVICES / BROKING Role category: Customer Success Associate, Customer Service Executive / Officer, Customer Care Executive / Associate - Voice, Customer Education: Any Graduate - Any Specialization, Any Post Graduate - Any Specialization, Any Doctorate - Any Specialization
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Warning signs
- Requests for registration, interview, security, training or refundable fees.
- Requests for OTPs, passwords, card details or bank-account credentials.
- Instant selection or an offer letter without a proper interview.
- Unrealistic salary promises or pressure to act immediately.
- Messages from unofficial domains, personal emails or unknown numbers.
- Requests to communicate or pay outside the employer’s verified process.
- Requests to install unknown applications, screen-sharing tools or remote-access software.
- Recruiters using look-alike domains, misspelled company names or unverifiable profiles.
- Requests to purchase equipment, courses or documents from a specified person.
Protect yourself
- Independently verify the employer, recruiter and job information.
- Check the company’s official website, address and contact details before responding.
- Confirm important communication through an official company email domain.
- Request a written job description and carefully review every offer condition.
- Never transfer money to obtain an interview, job or offer letter.
- Do not share OTPs, passwords or confidential banking information.
- Never install remote-access software or share your screen with an unknown recruiter.
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- Share identity documents only after verification and add the intended purpose where appropriate.
- Keep copies of suspicious emails, messages, numbers and payment requests.
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