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Engineer Technical Support - L1

Network Techlab India Limited Verified employer

Actively hiring · Posted today · JEV26099DF6D0D3EA

SalarySalary not disclosed
Experience2–4 yrs
LocationThane, Maharashtra
Work modeRemote · Full time
Openings1
EducationAny Graduate - Any Specialization, Any Post Graduate - Any Specialization, Any Doctorate - Any Specialization
Shift9am-6pm
IndustryIT - Consulting Services / Advisory Services
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Job description

Provide first-level technical support to customers Troubleshoot hardware, software, and system issues Resolve incidents and service requests within SLAs Escalate complex issues to higher-level support teams Maintain support tickets and technical documentation

Key skills

Technical SupportL1 SupportTroubleshootingIncident ManagementTicketingHardwareSoftwareSLA Management

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