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Sr. Manager – Business Process Services – Delivery Lead

AKMV Consultants Verified employer

Actively hiring · Posted 12d ago · JEV26099E89B2ABB9

SalarySalary not disclosed
Experience10–12 yrs
LocationBengaluru, Bangalore, Karnataka
Work modeRemote · Full time
Openings1
EducationAny Graduate - Any Specialization, Any Post Graduate - Any Specialization, Any Doctorate - Any Specialization
Shift9am-6pm
IndustryBanking / Financial Services
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Job description

Lead end-to-end delivery of business process services to ensure operational excellence. Manage client engagements and ensure SLA and KPI compliance. Drive process improvements, automation, and service optimization initiatives. Oversee resource planning, team performance, and delivery operations. Collaborate with cross-functional teams to resolve operational challenges. Monitor delivery metrics and prepare performance reports. Ensure adherence to quality standards, compliance, and governance.

Key skills

Business Process ServicesService DeliveryOperations ManagementSLA ManagementProcess ImprovementClient Relationship ManagementTeam LeadershipPerformance ManagementOperational Excellence

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