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Customer Service Representative IV

Service Experts Heating & Air Conditioning Verified employer

Actively hiring · Posted 9d ago · JEV26099F540588AA

SalarySalary not disclosed
Experience2–7 yrs
LocationClifton Park
Work modeRemote · Full time
Openings1
EducationAny Graduate - Any Specialization, Any Post Graduate - Any Specialization, Any Doctorate - Any Specialization
Shift9am-6pm
IndustryCONSUMER GOODS - OTHERS
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Job description

Monitor multiple customer service agents to ensure KPIs & service levels Provide direct call monitoring, mentoring & quality assurance Assist Support Center Supervisor with daily operations (dispatch, scheduling, call loading) Handle inbound/outbound calls, resolve customer concerns & sustain satisfaction Maintain accurate records, update account info & escalate issues as needed

Key skills

Customer Service Representative IVCall Center Quality MonitorSupport Center Operations SpecialistCustomer Experience MentorEscalation Handling Expert

How to apply

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