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Spanish Language Expert - Tech Support ( L1)

iMerit Technology Verified employer

Actively hiring · Posted 1mo ago · JEV2609A05AF20E43

SalarySalary not disclosed
Experience2–5 yrs
LocationKolkata, West Bengal
Work modeRemote · Full time
Openings1
EducationAny Graduate - Any Specialization, Any Post Graduate - Any Specialization, Any Doctorate - Any Specialization
Shift9am-6pm
IndustryIT - Consulting Services / Advisory Services
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Job description

1.Resolve Customer queries, escalations & handle critical situations. (Technical Queries) 2.Manages email, chats, calls from customers. 3.Resolve customer issues in a timely and consistent manner 4.Manage time and productivity to meet daily individual and team ticket targets 5.Stay updated with the knowledge of internal system 6. Good with Technical & Analytical Skills

Key skills

Spanish LanguageL1 SupportTechnical SupportTroubleshootingCustomer SupportHelp DeskIssue ResolutionTicketing

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