Job description
The MCT - Customer Support representative assists customers by addressing inquiries, resolving technical issues, andproviding product or service information. They ensure customer satisfaction by troubleshooting problems, processingrequests, and escalating complex cases as needed. Additionally, they document interactions, follow up on concerns, andcontribute to improving support processes for a seamless customer experience. Key Responsibilities • CustomerInteraction: Respond to customer inquiries and provide assistance via phone, email, or chat • Issue Resolution: Address and resolve customer issues with a focus on customer satisfaction. • 24x7 Availability: Work in a 24x7 shift environment to ensure continuous customer support coverage. • Communication Skills: Demonstrate excellent verbal and written communication skills in Englishtoeffectively communicate with customers. • Documentation: Maintain accurate and detailed records of customer interactions, including issuesraisedand resolutions provided. • Product Knowledge: Develop a good understanding of the products and services to assist customerseffectively. • Collaboration: Collaborate with team members and other departments to resolve customer issuespromptly Skills & Qualifications: A graduate degree, excluding qualifications in Technical Support. Strong Critical & logical thinking English& Hindi language proficiency is a must. Strong communication and interpersonal skills. Ability to work in a 24x7 shift environment. Customer-focused with a positive attitude. Able to communicate both written and verbal Key Attributes: ● Positive attitude & Quick Learner ● Excellent interpersonal and communication skills. ● Strong decision-making and problem-solving abilities. ● Ability to manage multiple tasks simultaneously and prioritize effectively.
Key skills
Role details
Department: Customer Support Industry: Customer Support Role category: Customer Support - BPO / Voice / Blended Education: Graduate
Beware of job fraudJeevika India never asks candidates to pay for a job or interview. Read safety details
Warning signs
- Requests for registration, interview, security, training or refundable fees.
- Requests for OTPs, passwords, card details or bank-account credentials.
- Instant selection or an offer letter without a proper interview.
- Unrealistic salary promises or pressure to act immediately.
- Messages from unofficial domains, personal emails or unknown numbers.
- Requests to communicate or pay outside the employer’s verified process.
- Requests to install unknown applications, screen-sharing tools or remote-access software.
- Recruiters using look-alike domains, misspelled company names or unverifiable profiles.
- Requests to purchase equipment, courses or documents from a specified person.
Protect yourself
- Independently verify the employer, recruiter and job information.
- Check the company’s official website, address and contact details before responding.
- Confirm important communication through an official company email domain.
- Request a written job description and carefully review every offer condition.
- Never transfer money to obtain an interview, job or offer letter.
- Do not share OTPs, passwords or confidential banking information.
- Never install remote-access software or share your screen with an unknown recruiter.
- Do not hand over original identity, education or employment documents.
- Share identity documents only after verification and add the intended purpose where appropriate.
- Keep copies of suspicious emails, messages, numbers and payment requests.
Disclaimer: Company names, trademarks and logos belong to their respective owners and are displayed for identification and informational purposes. Jeevika India takes reasonable steps to present useful job information, but candidates must independently verify every employer, recruiter and opportunity before applying. Jeevika India does not guarantee interviews, selection, employment, salary, job offers or the accuracy of information supplied by third parties, and is not responsible for payments, losses or communications made outside Jeevika India.