Outbound CallingBPO SalesInternational BPO Voice ProcessInternational Voice
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GlowTouch Technologies Verified employer
Actively hiring · Posted 7d ago · JEV2609A7950D74DA
Manage and supervise daily operations to ensure adherence to company policies, client requirements, and service level agreements (SLAs). Oversee multiple teams, including team leads and agents, ensuring optimal performance and productivity. Monitor key performance indicators (KPIs) and operational metrics to assess and improve performance.