Operations Manager ETS

Operations Manager ETS

Posted by Fyndbridge Consulting ServicesFeatured staffing consultancy

Delhi / NCR

Posted: imported by Jeevika

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This is a hands-on, execution-first role that keeps NCR's fleet, drivers, and clients running smoothly around the clock. Based in Delhi, reporting to the Regional Head NCR, with mandatory 24/7 availability to meet business needs and strong day-to-day communication with clients, vendors, and the regional team.Key Responsibilities1. Demand Fulfilment & Service Delivery Fulfilment ownership: Manage day-to-day vehicle and chauffeur allocation, scheduling, and dispatch for Rent a Car and ETS demand across NCR. Round-the-clock ops: Own vehicle uptime, trip completion, and on-time availability; be reachable 24/7 to resolve issues and escalations as they arise.2. Client Escalation & Relationship Management Primary point of contact: Own the client relationship for NCR accounts responsive, proactive communication with HR/Admin/procurement stakeholders. Escalation ownership: Resolve service escalations quickly with root-cause fixes, not just workarounds; protect client trust and satisfaction.3. Growth by Account Mining Wallet-share growth: identify and unlock cross-sell opportunities within existing NCR accounts (Rent a Car ETS, add-on services), partnering with Sales/BD where commercial input is needed. Retention through excellence: drive renewals and client stickiness by consistently delivering excellent day-to-day service.4. Process Ownership & Efficiency Put the right processes in place: Own SOPs for scheduling, dispatch, billing, and incident handling; fix gaps and standardize what works. Operational efficiency: Continuously improve turnaround times, cost per trip, and utilization; ensure compliance and audit-readiness across the region.5. Fleet Expansion - DCO & Vendor Efficient fleet addition: grow NCR fleet capacity through DCO (Driver-Cum-Owner) onboarding and vendor partnerships, balancing cost, quality, and speed. Vendor & DCO management: manage vendor negotiations and relationships and ensure onboarded DCO/vendor vehicles meet company's quality, safety, and compliance standards.6. People Management Team leadership: lead the NCR ops team schedulers, dispatchers, and field staff with clear accountability and regular coaching.Requirements: 6-10 years in operations within car rental, ETS, fleet, logistics, or corporate mobility, ideally with NCR market exposure. Good communication skills confident, clear, and responsive with clients, vendors, and internal teams. Strong client relationship management and escalation-handling ability under pressure. Vendor management and negotiation skills; comfort structuring DCO and vendor fleet arrangements. Process orientation and hands-on problem-solving; comfortable building SOPs from scratch, not just following them. Willingness and ability to be available 24/7 to meet business needs.Role: Operations Manager,Industry Type: Courier / Logistics,Department: Customer Success, Service & Operations,Employment Type: Full Time, PermanentRole Category: OperationsEducationPG: Any Postgraduateread moreKey SkillsSkills highlighted with ‘‘ are preferred keyskillsOperations ManagementFleetAccount MiningCabETSMobilityfleet expansionProcess ManagementVendor ManagementDemand FulfillmentCorporate Travel Managementcorporate mobilityFleet OperationsCar RentalFleet ManagementLogisticsRentAbout the companyFYNDBRIDGE CONSULTING SERVICES Management ConsultingStartupFollow21.2k followers OverviewWhere exceptional talent meets transformative organizations. We are the pinnacle of executive search, specializing in connecting extraordinary leaders with game-changing opportunities.Collaboration is our cornerstone as we forge lasting partnerships. We communicate transparently, providing you with real-time insights and updates throughout the process. Your success is our obsession.We don't just place executives; we foster enduring relationships. Our dedication extends beyond recruitment, ensuring seamless onboarding and ongoing support for long-term triumph. read moreOur ApproachWe believe in blending innovation with integrity to deliver meaningful solutions. Our team prioritizes collaboration, transparency, and continuous improvement at every step. By understanding our clients’ unique needs, we craft strategies that drive real impact and long-term success.Company InfoLink:FYNDBRIDGE CONSULTING SERVICES websiteBeware of imposters! Naukri.com does not promise a job or an interview in exchange of money. Fraudsters may ask you to pay in the pretext of registration fee, Refundable Fee…Read moreFyndbridge Consulting Services rolesyou might be interested inSenior Executive Assistant To Managing Director14-23 YrsNew Delhi(ITO)Posted 19 Days AgoRegional Sales Manager : B2C/D2C Parcel Business E- Commerce8-13 YrsBangalore Rural, BengaluruPosted 23 Days AgoSenior Manager Fleet Sourcing & Supply Pan India9-14 YrsBengaluruPosted 28 Days AgoKey highlights at FYNDBRIDGE CONSULTING SERVICES Job SecurityHighly ratedCareer GrowthHighly ratedSkill DevelopmentHighly rated

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