Cluster Manager

Cluster Manager

Posted by Suraksha Diagnostics

Guwahati,Kolkata,Asansol

Posted: imported by Jeevika

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Guwahati, Kolkata, AsansolPosted: 2 days agoOpenings: 3Applicants: 50+Cluster ManagerSuraksha Diagnostics3.5679 ReviewsJob descriptionRole & responsibilities To ensure maximization of revenue and profitability from the centers in a customer centric manner, by monitoring improvement of footfall, consultant coverage, TAT, manpower and other resource utilizationTo review and monitor implementation of quality protocols, standard operating processes and customer interface norms by respective teams and creation of flexible, high-performance work-culture across centres 3. Key Result Areas:a. Financial Drives revenue and profitability maximization with respect to Centre operations across the cluster.Revenue:To meet monthly revenue targets for allocated centers by promoting packages, improve OPD bookings, increasing center visibility & footfall thru camps/events/etc.To support the franchisee collection centers tagged to allocated centers for increase in revenue through non path tests of franchisee patients.To work cross-functionally with sales team for improving footfall through patient & doctor outreach programs.Cost Optimisation:Optimising Manpower costs (including Reporting Doctors) by cross training and optimising processes.Controlling admin costs like Electricity, Housekeeping, Security, Maintenance etcInventory management at the centres.Process Reviews & implements SOPs and protocols including compliance of standard TAT and quality protocols with respect to Centre Operations across the cluster.Ensures implementation of relevant safety, health, environment norms as well as compliance of relevant statutory obligations across centers in the cluster. Maintain NABH certifications at the centres.Monitors maintenance and hygiene standards across centres in the cluster through preventive and predictive maintenance and housekeeping activities as per predetermines schedulesTo always ensure availability of biomedical equipment thru timely preventive services and reduce equipment downtime.Customer Fastest TAT for service delivery and reports. Maintain Appointments strictly.Availability & full coverage of Reporting doctors and OPD consultants.To enhance customer handling at allocated centers by training/motivating center team on SOPs, soft-skills and digital handles & tools.To maintain cleanliness, orderliness and hygiene at the Centres.To keep the center infrastructure fully operational & avoid discomfort to patient.Participates in camps through collaboration with sales team to increase footfallTo be aware of patient & referring doctor experience through regular feedback and work to improve it and create Top of Mind Awareness (TOMA)People Partner talent acquisition through inputs and facilitation of employee referralsTracks manpower deployment and utilization across centres.Audits and monitors implementation of strict norms of attendance, punctuality and general discipline of the Center teams in the cluster.Drives performance management and tracks productivity of teams under jurisdictionFacilitates capability building of team under jurisdiction through training need identification, learning and development initiatives and tracks skill enhancement towards succession planningFacilitates intra department and inter-department collaboration within and across centresConducts awareness sessions to orient own and service providers teams with the ethos of the Company, discipline norms and customer expectationsKeeps self updated on latest trends with respect to own domain and industry normsPerforms all such duties which are required for this role as per the changing requirements of the business and strategic objectives of the Organisation.Creates motivated team through period R & R and drives employee engagement at centers. Graduate/MBA in any field10-12 years of experience in managing multi-store/multi-clinic operationsGood business acumenExcellent communication skillsCustomer centricityRole: Area Sales Manager (B2C),Industry Type: Medical Services / Hospital (Diagnostics),Department: Sales & Business Development,Employment Type: Full Time, PermanentRole Category: Retail & B2C SalesEducationUG: Any Graduateread moreKey SkillsBusiness DevelopmentAbout the companySuraksha Diagnostics Medical Services / HospitalCorporateB2CPrivateFollow19.0k followers OverviewEstablished in 1992 as Suraksha Diagnostics & Eye Centre (P) Ltd. in Kolkata, we started as one of the first diagnostic centers in Kolkata to provide all pathology and radiology services under one roof. This convenience, along with our unwavering commitment to accuracy and service, resulted in steady growth and popularity. Within 3 years we could confidently open a second Center at Siliguri, in North Bengal, which remains the largest such facility in the region, and today serves not only to patients from North Bengal, but also neighbouring States and countries. Since then we have grown steadily across Bengal, Bihar, and Delhi NCR. read moreWhy SurakshaWe are led by a team of experienced professionals with skill sets that are complementary and, we believe, requisite for the fast-growing Indian diagnostic market. Members of our management team have experience in the healthcare industry, and, under their leadership over the last several years, we have grown rapidly and increased both the productivity and efficiency of our network. read moreCompany InfoLink:Suraksha Diagnostics websiteBeware of imposters! Naukri.com does not promise a job or an interview in exchange of money. Fraudsters may ask you to pay in the pretext of registration fee, Refundable Fee…Read moreSuraksha Diagnostics rolesyou might be interested inFront Office Executive0-3 YrsKolkataPosted 7 Days AgoMaintenance Executive1-3 YrsKolkata, AsansolPosted 1 Day AgoNeuro Technician1-5 YrsKolkataPosted 4 Days AgoReviewsView all679 employee reviews5.0rated by Sales Executive in KolkataGreat place for workRead full reviewPowered byBenefits & PerksView all40 employees reported these benefitsLearning & Development SupportHealth & Wellness SupportTransport / Travel SupportFree MealPerformance BonusPowered by

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