Quality Manager

Quality Manager

Posted by Concentrix

Gurugram

Posted: imported by Jeevika

JobsPopular categoriesIT jobsSales jobsMarketing jobsData Science jobsHR jobsEngineering jobsJobs in demandFresher jobsMNC jobsRemote jobsWork from home jobsWalk-in jobsPart-time jobsJobs by locationJobs in DelhiJobs in MumbaiJobs in BangaloreJobs in HyderabadJobs in ChennaiJobs in PuneCompaniesExplore categoriesUnicornMNCStartupProduct basedInternetExplore collectionsTop companiesIT companiesFintech companiesSponsored companiesFeatured companiesResearch companies by AmbitionboxInterview questionsCompany salariesCompany reviewsSalary CalculatorServicesAI career toolsNeo AI job agentResume score checkerAI resume makerInterview Q&AAI mock interviewLive AI interviewPremium servicesNaukri ProMost popularExpert resume writingExpert power profileAI BootcampsNewFree resourcesResume samplesJob letter samplesSearch jobs hereLoginRegisterFor employersBuy onlineNaukri Talent CloudEmployer LoginQuality ManagerConcentrix3.534.9K Reviews8 - 15 years8-15 Lacs P.A. GurugramPosted: 1 week agoOpenings: 5Applicants: 100+Quality ManagerConcentrix3.534.9K ReviewsJob descriptionROLE: Quality Manager DESIGNATION: Quality Manager LOCATION: Gurgaon YEARS OF EXPERIENCE: 8 Years Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and key responsibilities: Team Leadership & Management: Lead, manage, and mentor a team of Quality Analysts and QA Leads, providing coaching and development to ensure consistent and strong quality performance. Quality System Implementation: Develop, implement, and drive quality management systems (QMS) and processes to ensure compliance with client and industry standards. Performance Analysis & Improvement: Analyze quality and performance trends, aggregate audit findings, and provide actionable insights to identify and resolve quality issues and drive business KPIs. Stakeholder Collaboration: Develop strong working relationships with business stakeholders, both internal and external, to collaborate on improvement action plans. Metric Reporting: Track and maintain accurate metrics for direct reports and overall team performance, and present findings in management reviews. Problem-Solving: Utilize methodologies such as Six Sigma, COPC, or PDCA to identify root causes and implement solutions for process and agent-level improvements. Key Skills & Knowledge Analytical & Problem-Solving Skills: Strong ability to analyze data, interpret trends, and use various tools and methodologies to solve problems effectively. Communication Skills: Excellent verbal and written communication skills to present findings, coach team members, and collaborate with stakeholders. Technical Proficiency: Ability to work with Microsoft Office Suite (Word, Excel, PPT) and interpret data for decision-making. Quality Certifications: Desirable to have certifications like Six Sigma Green Belt. Educational qualification – Graduation Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'Role: Production & Manufacturing - Other,Industry Type: BPM / BPO,Department: Quality Assurance,Employment Type: Full Time, PermanentRole Category: Production & ManufacturingEducationUG: Any Graduateread moreKey SkillsSkills highlighted with ‘‘ are preferred keyskillsSAP ImplementationCustomer ExperienceSix Sigma CertifiedProcess ImprovementProcess ExcellenceStrong Communication Skills7Qc ToolsInternational BPOQuality MatrixAbout the companyConcentrix Software ProductForeign MNCBPM / BPORecruitment / StaffingServiceFollow336.3k followers OverviewWe’re Concentrix Catalyst, the experience transformation and technology team at Concentrix -a global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Everyday we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise. read more Empowering our workforce for the futureCulture of InnovationAt Concentrix we are empowering our workforce for the future with cutting-edge skills in GenAI, machine learning, and advanced tech tools. Why We're Doing This: 1. Future-Ready Workforce: Preparing our game-changer to excel for an ever-evolving technological landscape. 2. Personal Growth: Equipping our team with skills that foster professional and personal development. 3. Business Impact: Enhancing our capabilities to deliver innovative solutions and drive business success.Partner with us on this exciting journey toward a tech-driven future! read moreCompany InfoLink:Concentrix websiteBeware of imposters! Naukri.com does not promise a job or an interview in exchange of money. Fraudsters may ask you to pay in the pretext of registration fee, Refundable Fee…Read moreConcentrix rolesyou might be interested inWalk-in Associate Account Manager -Ads Sales I US ProcessGurugramPosted 1 Day AgoRussian0-4 YrsGurugramPosted 1 Day AgoReal Time Management Associate1-6 YrsGurugramPosted 2 Days AgoAwards & Recognitions2024Concentrix Claims 1 Spot on the Inspiring Workplaces’ Global Top 100 List2024Concentrix Wins Sustainability Initiative of the Year2024Business Intelligence Group Names Concentrix Conversational Assist (CxQI) and TrainingAI Winners at The AI Excellence Awards2024Concentrix recognized as a Top Company for Women2024Concentrix Wins Gold for Human Capital Management Excellence2024Concentrix Wins Five Globee Golden Bridge Awards for InnovationReviewsView all34.9K employee reviews5.0rated by Customer Service Executive in MumbaiI like working at Concentrix because it helped me build strong customer service and communication skills. I enjoy helping customers, working with a team, and learning new skills in a fast-paced environment.Read full reviewFollow Concentrix to receive the latest job postings and alerts335.1k followersPowered bySalary insightsQuality Manager in Concentrix typically earns between₹11.6 - ₹12.9 L/yrSee detailed salary breakupPowered byBenefits & PerksView all3.3K employees reported these benefitsLearning & Development SupportTransport / Travel SupportHealth & Wellness SupportFree MealPerformance BonusRelocation AssistancePowered by

Recommended for youKnow moreAI-enhanced profileGet noticed by recruiters by increasing profile views upto 3 timesNaukri Pro builds an AI enhanced profile and keeps it active in searches.

Home Jobs in GurugramIEIL has taken all reasonable steps to ensure that information on this site is authentic. Applicants are advised to research bonafides of advertisers independently. IEIL shall not have any responsibility in this regard. We also recommend that you visit Security Guidelines and Terms and Conditions for more comprehensive information on this aspect.Please note that Naukri will not be responsible for any information you share on the company platform.Connect with usAbout usCareersEmployer homeSitemapCreditsHelp centerSummons/NoticesGrievancesReport issuePrivacy policyTerms & conditionsFraud alertTrust & safetyApply on the goGet real-time job updates on our AppAll trademarks are the property of their respective ownersAll rights reserved © 2026 Info Edge (India) Ltd.Our businesses