Telecaller

Job highlights

• PFJob DescriptionWe are looking for an empathetic yet results-driven Collection Telecaller to join our team. You will manage outbound calls to customers with pending or overdue payments, resolve payment-related queries, and help improve the company's cash flow.Key ResponsibilitiesOutbound Calling: Contact customers with overdue EMIs, loans, or bills to remind them of outstanding dues.Negotiation: Discuss financial situations politely and negotiate feasible repayment plans, settlements, or extensions.Query Resolution: Answer payment-related questions and guide customers on approved payment modes and digital channels.Data Management: Update CRM or collection software accurately with call outcomes, notes, and payment commitments.Target Achievement: Meet or exceed daily call volumes and monthly collection efficiency goals.Compliance: Follow all legal, regulatory, and company guidelines for ethical and fair debt collection practicesRequirements & SkillsEducation: High school diploma, 12th p

We are looking for an empathetic yet results-driven Collection Telecaller to join our team. You will manage outbound calls to customers with pending or overdue payments, resolve payment-related queries, and help improve the company's cash flow. Key Responsibilities Outbound Calling: Contact customers with overdue EMIs, loans, or bills to remind them of outstanding dues. Negotiation: Discuss financial situations politely and negotiate feasible repayment plans, settlements, or extensions. Query Resolution: Answer payment-related questions and guide customers on approved payment modes and digital channels. Data Management: Update CRM or collection software accurately with call outcomes, notes, and payment commitments. Target Achievement: Meet or exceed daily call volumes and monthly collection efficiency goals. Compliance: Follow all legal, regulatory, and company guidelines for ethical and fair debt collection practices Requirements & Skills Education: High school diploma, 12th pass, or a Bachelor's degree in any field. Experience: Freshers or candidates with 1 to 2 years of experience in telecalling, customer service, or debt collections (Banking/NBFC/BPO). Communication: Strong verbal communication skills with proficiency in English and the local regional language. Soft Skills: High patience, active listening, negotiation abilities, and a polite yet firm demeanor. Technical Skills: Basic computer knowledge and familiarity with MS Office or CRM software