Customer Care Executive

We are looking for dedicated, responsible, and customer-focused professionals to join our Customer Support Team. The ideal candidate should be serious about their career, comfortable working in night and rotational shifts , and capable of handling customers professionally and efficiently. Key Responsibilities:Handle customer queries through calls and chat support in a professional and courteous manner. Understand customer concerns and provide accurate and timely resolutions as per company policies. Demonstrate strong communication skills, particularly in spoken and written English . Maintain a professional and empathetic approach while interacting with customers. Handle challenging customer situations calmly and effectively. Ensure a high level of customer satisfaction through proper issue resolution and follow-up. Maintain accurate information while handling customer interactions. Work effectively in a 24×7 rotational shift environment , including night shifts when required. Requirements:Excellent English communication skills – both verbal and written. Good typing speed with accuracy. Strong customer-handling and problem-solving abilities. Ability to understand customer concerns and provide appropriate solutions. Willingness to work in rotational and night shifts . Responsible, punctual, disciplined, and committed towards assigned responsibilities. Ability to work independently as well as collaboratively within a team. Prior experience in customer support, customer service, or a similar role will be an added advantage.