Customer Care Associate : Freshers and Exp : Grads and UG : Apply Now

Customer Care Associate : Freshers and Exp : Grads and UG : Apply Now

Posted by Teleperformance (TP)

Mohali,Panchkula,Jaipur

Posted: imported by Jeevika

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Mohali, Panchkula, JaipurPosted: 2 weeks agoOpenings: 24Applicants: 100+Customer Care Associate : Freshers and Exp : Grads and UG : Apply NowTeleperformance (TP)Posted by Outpace Consulting ServicesJob description CUSTOMER SUPPORT EXECUTIVE MOHALI & JAIPURDomestic & International Processes Freshers + ExperiencedWe are hiring Customer Support Executives for leading BPO operations in Mohali and Jaipur.Candidates may be aligned to Domestic or International Voice / Email / Chat Support depending on communication, experience, assessment performance and current openings. JOB LOCATIONSMohali Jaipur SALARY / CTC STRUCTUREDomestic Process Fresher15,000 20,000 CTCInternational Process FresherUp to 25,000 CTCInternational Process ExperiencedUp to 35,000 CTCFinal CTC will depend on relevant experience, last drawn salary, communication and assessment performance. KEY HIGHLIGHTS Freshers and experienced candidates can apply Graduate / Undergraduate opportunities available depending on process 24x7 / Rotational Shifts 5 Days Working Rotational Weekly Offs Transport as per Company Policy Excellent English Communication required for International Processes Immediate Joiners Preferred Candidates should not have examinations scheduled in the next 6 months Outstation candidates may be eligible for relocation support depending on the process Guest-house / temporary accommodation assistance may be available for eligible outstation candidates as per company policy JOB RESPONSIBILITIESHandle customer queries through voice calls, email and/or chat supportUnderstand customer concerns and provide accurate and timely resolutionsAssist customers with service, account, product or process-related queriesMaintain a professional and customer-friendly approach during every interactionRecord and update customer information accurately in the systemFollow defined process, quality and compliance guidelinesEscalate complex or unresolved cases to the appropriate teamMaintain required standards for quality, productivity, CSAT and TATWork collaboratively with team members and support functionsLearn company products, systems, processes and customer-service toolsEnsure high levels of customer satisfaction and service quality DOMESTIC CUSTOMER SUPPORT FRESHERCTC: 15,000 20,000Ideal for candidates starting their BPO career.Requirements:FresherGraduate / Undergraduate depending on processGood Hindi + basic/good English communicationCustomer-handling abilityComfortable with rotational shiftsBasic computer knowledgeImmediate joining preferredRole:Handle domestic customer queries through voice or support channels, understand concerns and provide appropriate resolutions while maintaining service-quality standards. INTERNATIONAL CUSTOMER SUPPORT FRESHERCTC: Up to 25,000Requirements:FresherGraduate / Undergraduate depending on processExcellent spoken and written EnglishGood fluency, grammar and confidenceComfortable with rotational/night shiftsStrong customer-service orientationBasic computer and typing skillsRole:Handle international customer interactions through voice, email and/or chat, identify customer concerns, provide accurate resolutions and maintain required international customer-service and quality standards. INTERNATIONAL CUSTOMER SUPPORT EXPERIENCEDCTC: Up to 35,000Experience: Relevant BPO / Customer Support experience preferred.Requirements:International Voice / Chat / Blended / Customer Support experienceStrong spoken and written EnglishGood customer-handling and objection-handling skillsKnowledge of basic KPIs such as CSAT, AHT, Quality, SLA/TATComfortable with rotational shiftsImmediate / short-notice joiners preferredRole:Handle international customer queries, provide effective resolutions, manage escalations, maintain process KPIs and deliver a high-quality customer experience. REQUIRED SKILLSStrong verbal and written communicationCustomer-centric approachProblem-solving abilityBasic computer knowledgeTyping and system-handling skillsActive listeningMultitaskingTime managementTeamworkPositive and professional attitude IMPORTANT ELIGIBILITY Candidates must be comfortable with the applicable shift structure No examinations planned in the next 6 months International-process selection will depend heavily on English communication and assessment score Final process and salary alignment will depend on eligibility, experience and available openings Immediate joiners will be preferredRole: Customer Success Associate,Industry Type: BPM / BPO,Department: Customer Success, Service & Operations,Employment Type: Full Time, PermanentRole Category: Customer SuccessEducationUG: Any Graduateread moreKey SkillsSkills highlighted with ‘‘ are preferred keyskillsBBACustomer ServiceHotel ManagementInternational BPOVoice ProcessBPOBJMCGraduationBBEBHMPost GraduateBBMB.ComMBAMass CommunicationCustomer SupportM.ComCustomer CareJournalismInternational VoiceGraduateBCAPGDMBScMScCall CenterBAUndergraduateAbout the companyOutpace Consulting ServicesWork SatisfactionCultureSkill DevelopmentJob SecurityWork-Life BalanceFollow47.5k followers OverviewWe have been offering the best candidates to companies based on their needs for over ten years. As a recruitment company, we devote time to learning about candidates' potential capabilities and personality qualities, and we use this knowledge to match them with a suitable position. Outpace Consultancy was created to help different companies find the greatest job clients, as well as to let freshers and experienced job searchers easily reach out to qualified profiles and find the perfect fit for themselves. Along with this, we offer candidates useful professional advice and coaching on how to pass an interview, build leadership abilities, and make smart choices about their future path. We emerged to become one of the market's best recruiters throughout time. Our success was due to our creative approach and desire to help others. Outpace Consulting is a fine example of how a tiny business can have a major effect on the HR recruitment industry. read moreWhat our client sayOur clients’ success is our biggest achievement. Read what they have to say about their experience, the results they achieved, and the impact of our partnership.Company InfoLink:Outpace Consulting Services websiteBeware of imposters! Naukri.com does not promise a job or an interview in exchange of money. Fraudsters may ask you to pay in the pretext of registration fee, Refundable Fee…Read moreOutpace Consulting Services rolesyou might be interested inWalkin Interview : Freshers : Customer Support : Noida & Gurgaon : Cal0-1 YrsNoida, New Delhi, GurugramPosted 2 Days AgoInbound Voice Process : Freshers : Customer Service : Apply Now0-1 YrsNoida, New Delhi, GurugramPosted 2 Days AgoImmediate Joiners : Customer Support : Freshers : Upto 25K : Apply0-1 YrsNoida, New Delhi, GurugramPosted 2 Days Ago

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